I can not get my email account verified

by Mairaden
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I can not get my email account verified

★★ Novice

I can not get my email account verified what can I do if I can not get this done then I will not be able to subscribe in 3 weeks as I plan any help will be appreciated

thank you.

 

C. Myrick.

Message 1 of 12 (905 Views)

Accepted Solution

Re: I can not get my email account verified

EA SWTOR Team

 

Hello @Mairaden;

 

I had a quick look into that and it turns out that the email is already connected with a SWTOR account. You might want to use a different email address for your new account Standard smile

 

But in general, the tipps @Ahrngrim and @Belgorad gave are valid as well, if the email is not already connected with an account.

 

~Kat

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Message 9 of 12 (910 Views)

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Re: I can not get my email account verified

Hero

@Mairaden

 

Can you provide more details as to the issue your having?  Are you not receiving the verification email?  Are you receiving the email but the link isn't working.  Please provide any information including errors if any.

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“PATIENCE YOU MUST HAVE my young padawan”

– Yoda

Server: Satele Shan

Volunteer forum moderator, I do not work for EA / BW.
Message 2 of 12 (898 Views)

Re: I can not get my email account verified

★★ Novice

the verifaction email never arives at all.

I have checked all folders including the spam and it is nust not there

Message 3 of 12 (898 Views)

Re: I can not get my email account verified

Hero

@Mairaden

 

Sounds like your email provider is blocking the emails.  Try adding no-reply@bioware.swtor.com to your email safe list to see if that allows it to be received.

 

If not then the next option would to try to change your email address to like Gmail and send the email there.  Once received to just change the email back to what it was before.  I currently use gmail and have no issues receiving the email from them.

--------------------------------------------------------------------------------------------------

“PATIENCE YOU MUST HAVE my young padawan”

– Yoda

Server: Satele Shan

Volunteer forum moderator, I do not work for EA / BW.
Message 4 of 12 (891 Views)

Re: I can not get my email account verified

★★ Novice

Thank you 

but the email address is a gmail account?

I am trying to make a video showing what is going on and at this moment it is also taping this

but I seem to be unable to stop the recording at the moement will send the copy showing you what isgoing on in a bit as soon as I get it to stop

 

Message 5 of 12 (884 Views)

Re: I can not get my email account verified

★★ Novice

ok I will see about making sure that  the noreply addy is added to my safe list and here is screen cap from the video I made unfortunate could not get the video to attach so this should show what is going on anyway

thank you.

Message 6 of 12 (877 Views)

Re: I can not get my email account verified

★★ Novice

ok I checked and my gmail account is not blocking any incoming mail?

 

thank you.

Message 7 of 12 (868 Views)

Re: I can not get my email account verified

Hero

@Mairaden

 

Try a different email, in your case simply going with @googlemail should work.

______________________________________________________________
Ich Arbeite nicht für EA/ BW, ich bin nur freiwillig hier.

I don't work for EA/ BW, I'm only another player.

My Swtor referall Link
Message 8 of 12 (864 Views)

Re: I can not get my email account verified

EA SWTOR Team

 

Hello @Mairaden;

 

I had a quick look into that and it turns out that the email is already connected with a SWTOR account. You might want to use a different email address for your new account Standard smile

 

But in general, the tipps @Ahrngrim and @Belgorad gave are valid as well, if the email is not already connected with an account.

 

~Kat

Message 9 of 12 (911 Views)

Re: I can not get my email account verified

@Mairaden

 

You can see what username is against that email by using this link if interested

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SWTOR Forum Username = OwenBrooks
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Message 10 of 12 (851 Views)