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Check this forum for STAR WARS™: The Old Republic™ help, or to chat with other SWTOR players.18,855 PostsLatest Activity: 3 hours ago
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pw","id":"message:10929641","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:623985"},"readOnly":false},"Conversation:conversation:10929641":{"__typename":"Conversation","id":"conversation:10929641","solved":true,"topic":{"__ref":"ForumTopicMessage:message:10929641"},"lastPostingActivityTime":"2023-02-10T16:23:16.980-08:00","lastPostTime":"2023-02-10T16:23:16.980-08:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:10929642":{"__typename":"ModerationData","id":"moderation_data:10929642","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:10929642_1":{"__typename":"Revision","id":"revision:10929642_1","lastEditTime":"2022-01-09T14:15:28.074-08:00"},"AcceptedSolutionMessage:message:10929642":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:250127"},"id":"message:10929642","revisionNum":1,"uid":10929642,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:star-wars-the-old-republic-en"},"conversation":{"__ref":"Conversation:conversation:10929641"},"subject":"Re: Haven't played in years/Security Key issues - can't reset pw","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:10929642"},"body":"

@Bamsmacked 

\n\n

You are best to call swtor support when the lines are open , they can remove the key manually so you can reset the account password

\n\n

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

","body@stringLength":"620","rawBody":"

@Bamsmacked 

\n\n

You are best to call swtor support when the lines are open , they can remove the key manually so you can reset the account password

\n\n

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

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Steam","conversation":{"__ref":"Conversation:conversation:12179506"},"id":"message:12179506","revisionNum":1,"uid":12179506,"depth":0,"board":{"__ref":"Forum:board:star-wars-the-old-republic-en"},"author":{"__typename":"User","uid":5545535,"login":"11037despair","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"}},"metrics":{"__typename":"MessageMetrics","views":23},"postTime":"2025-05-16T20:23:00.573-07:00","lastPublishTime":"2025-05-16T20:23:00.573-07:00","readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:623985":{"__typename":"User","id":"user:623985","deleted":false,"uid":623985,"login":"Bamsmacked","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-11-30T11:20:05.321-08:00"},"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-11.svg?time=1721239713000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:623985"},"ModerationData:moderation_data:10929643":{"__typename":"ModerationData","id":"moderation_data:10929643","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10929643":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:623985"},"id":"message:10929643","revisionNum":1,"uid":10929643,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:star-wars-the-old-republic-en"},"parent":{"__ref":"AcceptedSolutionMessage:message:10929642"},"conversation":{"__ref":"Conversation:conversation:10929641"},"subject":"Re: Haven't played in years/Security Key issues - can't reset pw","moderationData":{"__ref":"ModerationData:moderation_data:10929643"},"body":"

Alright.

They're active Monday - Saturday so I'll have to wait until tomorrow before I can call them.

Thanks for your help and the link to the support number.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"162","kudosSumWeight":2,"postTime":"2022-01-09T14:26:16.491-08:00","lastPublishTime":"2022-01-09T14:26:16.491-08:00","metrics":{"__typename":"MessageMetrics","views":3060},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:star-wars-games-en/category:ea-forums-en/community:tghpe58374board:star-wars-the-old-republic-en/message:10929641/message:10929643","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1934691":{"__typename":"User","id":"user:1934691","uid":1934691,"login":"Ryujin_Jak","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-02-10T11:18:10.058-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-3.svg?time=1721239524000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:1934691"},"ModerationData:moderation_data:10929644":{"__typename":"ModerationData","id":"moderation_data:10929644","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10929644":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1934691"},"id":"message:10929644","revisionNum":1,"uid":10929644,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:star-wars-the-old-republic-en"},"parent":{"__ref":"AcceptedSolutionMessage:message:10929642"},"conversation":{"__ref":"Conversation:conversation:10929641"},"subject":"Re: Haven't played in years/Security Key issues - can't reset pw","moderationData":{"__ref":"ModerationData:moderation_data:10929644"},"body":"

So, who am I supposed to call if I cannot speak any of that language or if I'm not in any country that speaks those languages?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"128","kudosSumWeight":0,"postTime":"2023-02-10T11:21:51.717-08:00","lastPublishTime":"2023-02-10T11:21:51.717-08:00","metrics":{"__typename":"MessageMetrics","views":761},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:star-wars-games-en/category:ea-forums-en/community:tghpe58374board:star-wars-the-old-republic-en/message:10929641/message:10929644","repliesCount":4,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10929645":{"__typename":"ModerationData","id":"moderation_data:10929645","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10929645":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:250127"},"id":"message:10929645","revisionNum":1,"uid":10929645,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:star-wars-the-old-republic-en"},"parent":{"__ref":"ForumReplyMessage:message:10929644"},"conversation":{"__ref":"Conversation:conversation:10929641"},"subject":"Re: Haven't played in years/Security Key issues - can't reset pw","moderationData":{"__ref":"ModerationData:moderation_data:10929645"},"body":"

@Ryujin_Jak 

\n\n

You can have someone speak on your behalf as long as you are there to answer account verification questions

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"130","kudosSumWeight":0,"postTime":"2023-02-10T15:03:23.965-08:00","lastPublishTime":"2023-02-10T15:03:23.965-08:00","metrics":{"__typename":"MessageMetrics","views":749},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:star-wars-games-en/category:ea-forums-en/community:tghpe58374board:star-wars-the-old-republic-en/message:10929641/message:10929645","repliesCount":3,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10929646":{"__typename":"ModerationData","id":"moderation_data:10929646","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10929646":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1934691"},"id":"message:10929646","revisionNum":1,"uid":10929646,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:star-wars-the-old-republic-en"},"parent":{"__ref":"ForumReplyMessage:message:10929645"},"conversation":{"__ref":"Conversation:conversation:10929641"},"subject":"Re: Haven't played in years/Security Key issues - can't reset pw","moderationData":{"__ref":"ModerationData:moderation_data:10929646"},"body":"@proxos666 Thank you. I feel sad about the changes but... that is the only thing I can do about it.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"99","kudosSumWeight":2,"postTime":"2023-02-10T15:13:07.197-08:00","lastPublishTime":"2023-02-10T15:13:07.197-08:00","metrics":{"__typename":"MessageMetrics","views":738},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:star-wars-games-en/category:ea-forums-en/community:tghpe58374board:star-wars-the-old-republic-en/message:10929641/message:10929646","repliesCount":2,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10929647":{"__typename":"ModerationData","id":"moderation_data:10929647","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10929647":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:250127"},"id":"message:10929647","revisionNum":1,"uid":10929647,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:star-wars-the-old-republic-en"},"parent":{"__ref":"ForumReplyMessage:message:10929646"},"conversation":{"__ref":"Conversation:conversation:10929641"},"subject":"Re: Haven't played in years/Security Key issues - can't reset pw","moderationData":{"__ref":"ModerationData:moderation_data:10929647"},"body":"

@Ryujin_Jak 

\n\n

if you knew the password , you can remove the kay as shown in https://answers.ea.com/t5/General-Discussion-Technical/INFO-SWTOR-Security-Key-Issues/m-p/4833445#M70854

\n\n

unfortunately if the password and security key are both needed then calling is the only way

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That is the old way!!! Oh man... I'm so happy. THANK YOU!!!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"92","kudosSumWeight":2,"postTime":"2023-02-10T16:23:16.980-08:00","lastPublishTime":"2023-02-10T16:23:16.980-08:00","metrics":{"__typename":"MessageMetrics","views":714},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:star-wars-games-en/category:ea-forums-en/community:tghpe58374board:star-wars-the-old-republic-en/message:10929641/message:10929648","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/community/Navbar-1747342400127":{"__typename":"CachedAsset","id":"text:en_US-components/community/Navbar-1747342400127","value":{"community":"Community 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