[Guide] Game failing to launch on Clicking Play

by proxos666
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Original Post

[Guide] Game failing to launch on Clicking Play

[ Edited ]

So you have pressed play and the game isn't starting correctly. Here are some common symptoms and solutions:

 

  • Game appears in taskbar, or appears as a sliver on screen, or alters windows resolution or is stuck at the initial loading screen

First thing to try is simply pressing ALT + Enter keys (twice can be needed) , if this brings the game back, go into preferences and set the resolution settings again. 

 

  • Game flashes black screen and closes or is stuck at the initial loading screen

Press the [Windows] Key + [R] at the same time 

Copy the following in to the text box and press ok 

%localappdata%\swtor\swtor\settings

Open the client_settings.ini file in notepad and ensure the following are displayed within 

Fullscreen = false
D3DFullScreen = false
RefreshRate = 60

Check NativeHeight, NativeWidth, Height and Width ( all 4 ) match your monitor resolution.

Save and close the file.
Start the game as normal.
Change graphic settings within the game as desired.

 

  • If it is file related then a repair will usually sort it, details to repair are
Non-Streaming launcher - Log into the launcher but don't click Play. With the new launcher after login , select the username pulldown on the top right and select settings, then press repair. (repair is only available if an issue is detected)

If your Launcher is via Steam:

 

See this link for directions 




  • Screen is displaying a solid color before or at the character select screen

             Press ALT + Enter first to switch to window mode and back to fullscreen otherwise

                  Go to C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars-The Old Republic\swtor  and delete just the file called discachearena then start the launcher and login.

 

 

  • Recently Upgraded or Installed Windows and never played before on this computer
Install this particular Direct X Redist and ensure the video drivers are up to date.
 
  • If the above doesn't help
If that doesn't help you can try a Clean Boot
If that works re-enable one thing at a time to find the conflict. 
Next, you will of course want to remove and re-add both launcher.exe and swtor.exe to the AV and Firewall exception lists as sometimes after a patch the exceptions fail due to the file change. So be sure the AV hasn't also quarantined swtor.exe
 
  • Some Launcher login Issues or No Server List
ESET - disable "protocol filtering"
Kaperskey - disable "scan secure/encrypted connections"
Norton (Firewall) - set exceptions to "Allow" not "Auto"

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