Game wont launch

by indycar5HD
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Game wont launch

★★ Novice

I have looked at other posts and no solutions have worked. I have a 32 bit processor and have been playing swtor for a few months. A few days ago, clicking the shortcut stopped loading the game, even though it shows up as a process in task manager. I have reinstalled the game, ran it as an administrator, and did a lot of troubleshooting to no avail.  If anyone could provide me with a solution as I couldn't find any that worked for me online. Thanks in advance.

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Re: Game wont launch

[ Edited ]

@indycar5HD

 

I concur surprised it ran previously, there is a newer video driver at this link , there is also another newer driver at this link (unsure if this one is for your card though).

 

Edit - Your laptop will perform better too if you place the windows power option to "High Performance" you are currently set to "Balanced" this may not help swtor but it will help other programs.

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Message 11 of 13 (1,025 Views)

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Re: Game wont launch

[ Edited ]

@indycar5HD

 

Are we talking the launcher isnt appearing or the game on pressing play ?

 

Initially what antivirus is being used ?

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SWTOR Forum Username = OwenBrooks
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Message 2 of 13 (1,077 Views)

Re: Game wont launch

★★ Novice
There is a shortcut for the launcher on my desktop, but nothing happens when I click it. I can't even get to the login screen. The anti-virus I have is symantec endpoint. I'm also running Windows 7 if that helps.
Message 3 of 13 (1,061 Views)

Re: Game wont launch

@indycar5HD

 

The first thing to check I guess is that with symantic I believe the firewall exceptions default to auto , ensure launcher.exe is set specifically to "Allow"  , I have seen "Auto" auto block

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Message 4 of 13 (1,036 Views)

Re: Game wont launch

★★ Novice

It is allowed by the firewall. I made sure my computer and antivirus were updated as well, it didn't change anything unfortunately

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Re: Game wont launch

@indycar5HD

 

See if this repair utility has any affect

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SWTOR Forum Username = OwenBrooks
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Message 6 of 13 (1,008 Views)

Re: Game wont launch

★★ Novice

Tried it, still no luck.

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Re: Game wont launch

@indycar5HD

 

Can you post a dxdiag per this link

 

also if using an AMD video card , it appears recent windows updates have caused an issue, however it normally returns a C7 error code on launch

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Message 8 of 13 (993 Views)

Re: Game wont launch

★★ Novice

Here, hope this helps. It is an old laptop, but it worked before so i don't know why it suddenly decided not to.

Message 9 of 13 (963 Views)

Re: Game wont launch

EA Live QV Team

@indycar5HD

That's a fairly old laptop indeed! Unfortunately while it may have run the game before, the specs are actually below the minimum requirements.

Specifically the dedicated on-board VRAM on your integrated graphics chipset is below 256MB. The drivers for it are also from October 2010, over a year before the game launched.

You might have some success if you update the drivers, but there's a high chance you'll continue experiencing issues getting the game to start.

Message 10 of 13 (950 Views)