Game doesn´t start

[bluepogona]

Have the game since release. I wanted to play again. Update made via Origin, ran through. If it wants to start, a black screen appears with the mouse loading symbol. Then thrown back into the desktop without a message. Process stopped. The administration only says that the faulty application has been stopped. Game uninstalled and installed via Steam. Exactly the same Support doesn't answer. Does anyone have any ideas?

[proxos666 · Accepted solution]

@bluepogona 

The dxdiag shows swtor and ApCent.exe (gigabyte app center ?) both crash with the same stackhash

PCH_25_FROM_ntdll+0x00071BDC

maybe go to a clean boot per https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-...

See if any change 

also can you post the contents of the client_setting file too if no change 

[proxos666]

@bluepogona 

start with https://answers.ea.com/t5/Troubleshooting-Guides-Info/Guide-Game-failing-to-launch-on-Clicking-Play/...

also make sure there are no overlays injecting on startup

[bluepogona]

Thanks for the answer. I have now tried to change the settings. Without success. The only overlay that was turned on was from the Radeon software. Even without success. Do you have any ideas? I'm still hanging the dxdiag on it. Do you need anything else?

[proxos666 · Accepted solution]

@bluepogona 

The dxdiag shows swtor and ApCent.exe (gigabyte app center ?) both crash with the same stackhash

PCH_25_FROM_ntdll+0x00071BDC

maybe go to a clean boot per https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-...

See if any change 

also can you post the contents of the client_setting file too if no change 

[bluepogona]

Intermediate result:
I tried to do a clean boot. App Center (yes, Gigabyte) still loaded and I uninstalled it. Result: The game starts and I am in the character selection :D

Now I have to restore the normal boot process and see if it still works.

I will let you know if it will still work.

[bluepogona]

So the game works. It seems like 2 programs were causing the problem. 1. Gigybyte's App Center (but I've always had it on my PC) and 2. Riva Tuner Statistics.

Thx @proxos666 for your help!