Did not receive steam subscription

[supremox88]

Sent an email to support already with the email linked on this ea account. Support replied and said that my ea account is inactive but I'm currently using it and have reset the pw. Could you please help check if this is the correct ea account for me and if can be fixed without calling support. Thanks

[proxos666 · Accepted solution]

@supremox88 

You are best to call swtor support when the lines are open , the linked EA account has been disabled with its data wiped , seems the email needed has been used on a different account so if you call support they can put a new email on the deleted EA account to restore purchasing in your swtor account and then they can add the steam gametime

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

[proxos666]

@supremox88 

Swtor account displayname ?

[supremox88]

@proxos666 japorms

[proxos666]

@supremox88 

is flagged to check the account , response will be in about 3 -4 hrs when support are online for the day

[cmck2345]

im having this problem as well, steam hit my card for the recurring charge and i dont have sub status within SWTOR. how do i go about fixing this, ive emailed steam. what all do i need to send them to help fix this faster and to prevent this from happening in the future since it seems to be a recurring problem from talking with players in the game. 

[proxos666]

@cmck2345 

swtor account displayname ? 

you will also need to email screenshots per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/...

[cmck2345]

khanazi

[proxos666]

@cmck2345 

is flagged to check the account , response will be in about 3 -4 hrs when support are online for the day

[cmck2345]

thank you, will they email me when they check the account or will i have to email them

[proxos666 · Accepted solution]

@supremox88 

You are best to call swtor support when the lines are open , the linked EA account has been disabled with its data wiped , seems the email needed has been used on a different account so if you call support they can put a new email on the deleted EA account to restore purchasing in your swtor account and then they can add the steam gametime

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...