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kalraken
6 years ago

Re: Constantly Disconnecting to Server Selection

That loss is a result of unplugging the modem for a reset. It does not happen normally or when the disconnects happen.

Here is another capture after about 5 disconnects in a row.

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Constantly Disconnecting to Server Selection","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:10870006"},"body":"

That loss is a result of unplugging the modem for a reset. It does not happen normally or when the disconnects happen.

Here is another capture after about 5 disconnects in a row.

","body@stringLength":"191","rawBody":"

That loss is a result of unplugging the modem for a reset. It does not happen normally or when the disconnects happen.

Here is another capture after about 5 disconnects in a row.

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@kalraken 

\n\n

that looks better , cant see a lot just a item of note.

\n\n

hop2 being the first hop between your ISP and your modem, min ping is 6.4ms yet its averaging 16 ms, there is reasonable ping spiking occurring pushing the average up triple to its expected value. what is noteworthy is that delay seems to be about the same on all hops and anything that is seen through all hops is something affecting the path (is that ping spiking occurring around the same time as the disconnects ?) i would focus the graph on hop 1 and hop 2 when the dc's occur to see if there is any correlation to the time of the disconnects.

\n\n

i have included a pingplot from a system i have connected here by wire, notice how cleaner (less spiking) the plot is in comparison to min , cur and avg to your one.

May be best to say tether that computer to your mobile GSM network and test play on that and see if the disconnects still occur.

\n\n

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No spikes at all when getting disconnected. I don't have a wireless card to test tethering to my phone.

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@kalraken 

\n\n

Not sure what phone you have, but i can tether my iphone with a usb cable and setup as a hotspot, and select it instead of my network adapter which i disable to be 100% certain.

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Just realized I could do that after typing the last message. I am not being disconnected on tether. Do you know any causes I could have my ISP look into to figure out why I am getting disconnected? Nothing else seems to be affected but swtor.

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@kalraken 

\n\n

Well at least you know the system itself isnt causing it (unless it is the network adapter), from there it leaves the modem/router you are hardwire connected too or something on the ISP side of the internet.

\n\n

There is this guide that details the ports needed, is there a firewall on the modem for example ?, if something is killing the port connection you will disconnect and nothing will show on a pingplot,.

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The ports are definitely not open because I have no control over them. That said they aren't open on my tethered connection either. Firewall has exceptions for launcher and swtor.exe and did the same thing when entirely disabled.

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It's now happening on my tethered connection as well.

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