Characters are gone

by 777500966
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Original Post

Characters are gone

★★★ Newbie

Hello guys, after more than a year, I installed SW:TOR again. I wanted to play, but... all my characters are gone for some reason. I had a lvl 20 (or something around that) Sith Warrior, lvl 15 Jedi Sentinel, lvl 40 Sith Inquisitor... they are all gone. And I don't know why, I never gave my information to anyone. I play on Red Eclipse and my account name is Domikronuss. Please, could you tell me what happened?

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Re: Characters are gone

EA Live QV Team

@777500966

It's very likely you're dealing with multiple SWTOR accounts here. If you can remember using any other account names or email addresses, you can use these links to try and recover your account:

https://account.swtor.com/user/displayname/recover

https://account.swtor.com/user/password/recover

 

If you cannot find your account that way, you'll need to contact Customer Service via phone, as they'll have an easier time locating your account with things like character names, servers, invoice numbers, codes, etc.

 

Here's the info on contacting support, under "Contact support by phone".

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