Cant subscribe

by treadwellc163
Reply

Original Post

Cant subscribe

★★★ Newbie

There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance.

 

I cant subsribe or enter a code.

Message 1 of 7 (374 Views)

Re: Cant subscribe

@treadwellc163 

 

swtor username ?

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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SWTOR FAN Community Website Click Here

Message 2 of 7 (339 Views)

Re: Cant subscribe

★★★ Newbie

treadwellcharles

Message 3 of 7 (330 Views)

Re: Cant subscribe

@treadwellc163 

 

will have a response back in the next 5 -6 hrs from support when online for the day

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 4 of 7 (327 Views)

Re: Cant subscribe

@treadwellc163 

 

You need to reset the password on the linked EA account that account has the persona treadwellcharles (not treadwellc163 your posting on now) that EA account uses a rocketmail.com  email 

 

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  then login on that EA account to fix the swtor account for purchasing

 

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 5 of 7 (293 Views)

Re: Cant subscribe

★★★ Newbie

that email is not good anymore anyway to make this persona my primary

Message 6 of 7 (279 Views)

Re: Cant subscribe

@treadwellc163 

 

account linkage is perma , you can call support when the lines open , they can update the email used on that account for you 

 

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 7 of 7 (258 Views)