Betreff: Cannot purchase 30 day recurring subscription, help.

by EshtarKolan
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Original Post

Cannot purchase 30 day recurring subscription, help.

★★ Novice

I attempt to purchase 30 day recurring subscription, I get the following message every single time I try; 

An error has occurred while trying to process your request. Please, try again later. {0}

 
I have checked and I 100% sure that I have money on my card, I tried my own paypal account linked to my card, I even tried my fathers card as well. I have no idea what could cause this, I hope someone could help me out fast, thank you in advance.
 
-Sigurd Mæhlum
Message 1 of 14 (658 Views)

Betreff: Cannot purchase 30 day recurring subscription, help.

★★★★★ Expert

@jadajada2

 

You can try to wait at first an hour and then try again.

Message 2 of 14 (655 Views)

Betreff: Cannot purchase 30 day recurring subscription, help.

★★ Novice

It has already been an hour since the problem first occured, but I will wait another, and get back to you.

Message 3 of 14 (652 Views)

Betreff: Cannot purchase 30 day recurring subscription, help.

★★★★★ Expert

Hey @jadajada2

 

If you have already waited an hour, it probably will not change the problem. You can also try to call support. Here are the numbers:

 

USA: 1-(855)-345-2186 (Phone support available from 9.00 CT - 21.00 CT)
UK: +44 (0)203 0141 826 (Phone support available from 15.00 GMT - 3.00 GMT)
Germany: +49 (0) 221 8282 9212 (Phone support available from 11.00 CET - 20.00 CET)
France: +33 (0) 4 81 68 10 51 (Phone support available from 11.00 CET - 20.00 CET)
If you are from another country, you will find more numbers here.

Message 4 of 14 (647 Views)

Betreff: Cannot purchase 30 day recurring subscription, help.

EA Live QV Team

@jadajada2 @RealymanLP

The usual automatic lockout is 24h, which is what I'd recommend waiting. You can also call in if you want our account & billing guys to look into it.

Message 5 of 14 (629 Views)

Betreff: Cannot purchase 30 day recurring subscription, help.

★★★ Novice

I am having the same issue and have been waiting. I know I got everything right and still says error. I am pretty pissed right now and i better not be charged Multiple times.

Message 6 of 14 (563 Views)

Betreff: Cannot purchase 30 day recurring subscription, help.

★★★ Novice

I solved my issue. I got my sub from the main Origin site that way.  Please do NOT charge me multiple times because of the error.

Message 7 of 14 (551 Views)

Betreff: Cannot purchase 30 day recurring subscription, help.

@EshtarKolan

 

Just to mention If you purchased the standard 30 day key from origin it can only be applied once to an account, so it cannot be applied to the same account again.

 

You can purchase the 60 day deluxe key on origin every 6 months and apply it to the account.

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Message 8 of 14 (547 Views)

Betreff: Cannot purchase 30 day recurring subscription, help.

EA Live QV Team

@EshtarKolan

If you check your payment history section on your SWTOR.com account page, as long as the transaction attempts show as "FAILED", you won't be charged for those attempts.

Message 9 of 14 (535 Views)

Betreff: Cannot purchase 30 day recurring subscription, help.

★★★ Novice

how do I find my Payment History? I cannot find it.

Message 10 of 14 (522 Views)