Can't buy subscription [ Edited ]

[whdudwn80]

There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance.

What should I do?

MY SWTOR USERNAME - ChoYoungju

[proxos666 · Accepted solution]

@whdudwn80 

You need to reset the password on the linked EA account that account has the persona korhoney (not whdudwn80 your posting with) that EA account uses a naver.com email

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

[proxos666 · Accepted solution]

@whdudwn80 

You need to reset the password on the linked EA account that account has the persona korhoney (not whdudwn80 your posting with) that EA account uses a naver.com email

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

[Jaszkari76]

Hi I have same problem 

There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance.

Username _Chelios_

[whdudwn80]

Thank you proxos666

It's solved

[proxos666]

@Jaszkari76 

Ok 2 things 

1. You need to reset the password on the linked EA account that account has the persona jaszkari (not jaszkari76 your posting on) that EA account uses a freemail email

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  then login on that EA account to fix the swtor account for purchasing

now once 1 is sorted 

2. Your account has also been sent to studio for fixing another issue, they should email when it is fixed

to subscribe for now (after 1 is sorted) as a workaround, if you install the game via steam and login and play on a character to be sure the accounts are linked , you can then subscribe via steam whilst this gets sorted

[Jaszkari76]

Thanks for the answer, but my freemail account already not exist. I can not use that. My EA account, steam account and origin account use same email, gmail email. Swtor account uses same e-mail. Ive bought recurring subscription from steam, but it is not working, i am still preferred, not sub. How can i be sub at this situation?

[proxos666]

@Jaszkari76 

You will need to call swtor support when the lines are open and update the email on the linked EA account 
https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

using the same email does not link accounts 

Email from the swtor email per the steam sticky https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/...

however the game time cannot be added until that email is updated and the account made active again.

[ShadowDrago676]

I am also getting There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance. but i tried the password change and things but its still not working

swtor username  slitherknight

[proxos666]

@ShadowDrago676 

You need to reset the password on the linked EA account that account has the persona gamer4liife2 (not ShadowDragon676 your posting with) that EA account uses a student29j.net email

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

if you dont have access to that email anymore , call swtor support when the lines open , they can assist updating that email

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...