Can't Subscribe to SWTOR

[Praeth69]

@proxos666 would going through steam work?

[proxos666]

@Praeth69 

No 

Steam gametime will not add to the swtor account , no gametime can be added until the account is fixed

[TheDarkFoxKun]

Hey guys, I also cannot seem to subscribe I receive the following error: There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance.

I have also reset my password and it doesn't work tried everything but it just doesn't seem to do it so I am writing here.

Username: antoanski

I am playing from the SWTOR launcher and not from steam.

[RealLakii]

@proxos666 helIo i have same issue

There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance.

my SWTOR acc is : trobis

how can I fix this?

[proxos666]

@TheDarkFoxKun 

You will need to call swtor support when the phone lines are open to fix an account issue on that swtor account

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

[proxos666]

@RealLakii 

Support said the account is ok , and can see you made a purchase so guess you are all good now

[Hawk331]

@proxos666 Same Issue, tried the resetting of passwords and using different browsers, i have an idea about the possible issue but maybe you can help clarify, username HwkEyes

[proxos666]

@Hawk331 

To fix the account for future purchases, You need to reset the password on the linked EA account has the persona abcfq2jk3hd8d4 (not Hawk331 your posting on now) that account  uses a cs.com email address

use the following link to reset the password then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

[Hawk331]

@proxos666 I figured that email would be the issue, unfortunately it's inaccessible at this point so it would make resetting the password difficult, regardless I appreciate you clarifying the issue for me.

[proxos666]

@Hawk331 

If you call swtor support when the lines are open , they can update the email used on that account for you

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...