Re: Can't Subscribe to SWTOR

by sdriousgri168
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Original Post

Re: Can't Subscribe to SWTOR

★★★ Newbie
@proxos666 Hi, Im also having issue with purhasing a subscription. Can you get it resolved. Username: Blochand

/Blochand
Message 161 of 670 (416 Views)

Re: Can't Subscribe to SWTOR

@Blochand 

 

You will need to call swtor support when the lines are open , they can assist fixing the account issue you have

 

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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Message 162 of 670 (409 Views)

Re: Can't Subscribe to SWTOR

★★★ Newbie

Hello @proxos666

 

I had my subscription run out yestersay, and try to re-subscription again today, and get this message when i try: 

An error has occurred while trying to process your request. Please, try again later.

I have try several times with different subscription plans, but gets the same messages.

Is this a thing you maybe can help with or do i need to call support about it?

 

My username are: Zitika 

Message 163 of 670 (371 Views)

Re: Can't Subscribe to SWTOR

@Ziitka 

 

Support said the account is ok , it appears your payment provider blocked the purchase

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 164 of 670 (338 Views)

Re: Can't Subscribe to SWTOR

★★★ Novice

I bought a subscription on Steam on May 6th for 30 days. But my status in the game has not changed from preferred to subscriber. 

Message 165 of 670 (191 Views)

Re: Can't Subscribe to SWTOR

@indeetz84 

 

swtor username ? 

 

be sure to email per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/...

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 166 of 670 (178 Views)

Re: Can't Subscribe to SWTOR

★★★ Newbie

Hi. I don't know how to submit a ticket and am currently not a subscriber. Getting this error. 
There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance.
My swtor username is ryukoshan

thank you. 

I have an EA account that's the same email. 

Message 167 of 670 (161 Views)

Re: Can't Subscribe to SWTOR

★★★ Novice

Moontoucher

Message 168 of 670 (148 Views)

Re: Can't Subscribe to SWTOR

★★★ Newbie

Are you able to help me as well? My swtor account name is Pvt-Mitten I appreciate any help you can give me. I haven't been able to subscribe for awhile and I want to get the perks again.

Message 169 of 670 (135 Views)

Re: Can't Subscribe to SWTOR

@indeetz84 

 

Support said they cant see an email from you per the sticky https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/...

 

try resending from the email attached to the swtor account firstup , let me know when sent so i can check if it arrives ok

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 170 of 670 (112 Views)