Black screen when I click play on SWTOR

[Jonathantardis12]

Hi I am having an issue where when I click play on the launcher, loading picture comes up for a second then my screen goes black and stays black I have to hold the power button on my laptop to close it down then reboot it to get my laptop back to normal. I have run the game perfectly fine on my laptop several times before, my laptop is a high spec gaming laptop, well above the requirements of the game. I have contacted support but have got nowhere, this has been going on for 2 days now, any help you can give me with this issue will be appreciated.

Yours sincerely

Jonathan Haynes.

ps I attach a dx diag of my laptop

[proxos666]

@Jonathantardis12

step through here initially , maybe the first thing to try is when the screen goes black , press ALT and Enter keys and see if it responds

it is likely related to the intel driver it sets the resolution for the nvidia

[Jonathantardis12]

Hi thanks for the help

should have mentioned I have tried that it never responds

any ideas on how I can sort this out as I don't want to disable intel as that mucks up the rest of my laptop settings?

swtor has worked perfectly fine up tp now

[proxos666]

@Jonathantardis12

only odd thing I see in the dxdiag is the intel says native is 1920 x 1080 but set to 1360 x 768

     Current Mode: 1360 x 768 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: unknown
         Monitor Id: AUO219D
        Native Mode: 1920 x 1080(p) (60.037Hz)

the link I gave below shows how to get to the client_settings file , check all the resolution set and adjust as per the directions

[proxos666]

@Jonathantardis12

just a side thing your windows power plan Is set to balanced , you will get better game performance once up and running by changing this to high performance

[proxos666]

@Jonathantardis12

Does HP have drivers released for this laptop with win 10 , if so uninstall what is there and use theirs as a base before updating with generic drivers

[Jonathantardis12]

my laptop does updates from hp and windows so it may already have them

[proxos666]

@Jonathantardis12

I would try a re-install of the video drivers in particular the intel one then the NVidia , ensure the game is set to use the NVidia driver

black screen is usually tied to the driver somehow

[Jonathantardis12]

I know I might sound a bit dumb but how do I reinstall my drivers

[Jonathantardis12]

also how do I set the game to use NVidia