Artefact Equipment AUthorisation gone !

by donev66
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Artefact Equipment AUthorisation gone !

★★★★★ Newbie

Hello i recently came back to the game after being innactive for some time i used to be prefered status player so for all the characters i bought artefact equipment authorization and activated it. However for my supprise all the characters even tho they wear purple gear  it says activated by subscribtion and i cannot use anything else  can something be done to fix this ? I've also been a subscriber at some point however i could use those items long before i subscribed and i bought the authorization items ingame by using either cartel coins or credits back in the old days and the characters are orlder than when i subscribed ?

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Re: Artefact Equipment AUthorisation gone !

@donev66 

 

You can initially try sending an email to support@swtor.com and detail what is mentioned below with your swtor username etc

they should be able to ascertain if you had the unlock or not

 

you will need to be patient as response time is currently at around 8 days at present.

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