Re: Account problems

by Remmiradio
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Original Post

Account problems

★★★ Newbie

Hello

 

Well, im back in the game after 3 years of not playing the game. The problem is that i cannot access to my account nor the game site nor the game launcher. It sends me a "FAIL LOGIN" message. 

 

The other problem is, when i try to reset my password it doesnt allow me, because i need my security key number, of course i dont have because i can't log in in to my account.

 

I was a Subscriber player for those 3 years. And i really want to play it again but whit my old username.

 

I hope you can help me, i dont want to create a new account and star from zero.

 

My user name is "Carlnacar"

 

Greetings.

Message 1 of 3 (202 Views)

Re: Account problems

@Remmiradio 

 

you will need to call support when the lines open, to remove the security key after you prove as the owner of the account , then you can reset the password

 

https://answers.ea.com/t5/Troubleshooting-Guides-Info/INFO-Getting-Help-and-Board-Guidlines/td-p/480...

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Message 2 of 3 (185 Views)

Re: Account problems

★★★ Newbie

Thnx, problem solved, i ve benn trying a lot of passwords, and finally works.

 

Right now, im downloading the program.

 

thx again, greetings

Message 3 of 3 (180 Views)