Account now preferred status ?

[jfasc]

Hi All, 

 I've been a subscriber almost from the beginning, user name is Jfasc.

I logged in a week or so ago, everything was ok. I logged in yesterday and got a message that I am now preferred status and it is asking me if I want to buy a sub !?!

Is this a new bug ? I'm pretty sure I haven't missed any payments.

[proxos666]

@jfasc 

Your account has been sent to studio for fixing, they should email when it is fixed
 
to subscribe for now as a workaround, if you install the game via steam and login and play on a character to be sure the accounts are linked , you can then subscribe via steam whilst this gets sorted

[jfasc]

Still nothing from EA, how long does this usually take ?

thanks

[proxos666]

@jfasc 

this isnt a normal issue and it has affected a lot of accounts, so have no time frame

subscribing via steam is a workaround for now