90D subscription throught STEAM not working

[henriquealf]

Greetings,

Bought 90d subscription throught Steam and my acc not activate this.

Im back to the game and thinking play some time of my vaccation, so appreciated if it solved as fast than possible.

I already sent the email with all the information a few hours ago, without any response, not even automatic answer.

SWTOR username: henriquealf
Steam username: henriquealf

Thanks.

[proxos666 · Accepted solution]

@henriquealf 

Sunday they are on reduced manning , if they haven't got to it on Sunday i would say it will be resolved on Monday

edit: glad to hear you are all good now

[henriquealf]

@proxos666Greetings

3h Im waiting any answer... you said you were already in line... well, it's been 3 hours. It's really frustrating to waste my weekend solving an issue as old as your Steam integration... do we have any updates on my status?

I still haven't received anything in the email.

Thanks.

[henriquealf]

@proxos666 greetings,

16h, any progress? 

I can't understand how activating a subscription can take so long, I apologize but I've already wasted my entire weekend waiting for this. If that's the case, I'll ask for the chargeback and forget about this game.

I apologize, but the frustration is really huge.

[henriquealf]

@proxos666Dude, I'm going to ask you one more time for help.
could you give me some feedback on activating my subscription? Does support have a deadline?

I'm not from any of the countries that offer phone support, so far I've had no response via email. I feel totally cheated, like I'm being stolen.

Could you at least help me with some news? Thanks in advance man.

Topic:
https://answers.ea.com/t5/General-Discussion-Technical/90D-subscription-throught-STEAM-not-working/m...

[henriquealf]

Alright, let's try...

username(steam/swtor): henriquealf

Send e-mail (OK)
Send with Screenshots (OK)
Payment confirmed (OK, instantly)
Link SWTOR acc and Steam acc? (OK)
e-mail confirmed in the queue? (OK)

Any feedback of the EA part? (Not OK)
Any evolution in case after 24h? (Not OK)


I know you're just trying to help and none of this is up to you @proxos666 , but unfortunately you're the only way to get in something of this support so I'm sorry for all the frustration of wasting my entire weekend without being able to play the content I'd like.

Finally, what I would like to know is if there is a deadline for this type of problem?
And if I will be harmed by the days I wasted waiting patiently for the resolution of a problem that I don't have any relationship... the conversation of the APIs of two companies to integrate your information.

Thank you.

[proxos666 · Accepted solution]

@henriquealf 

Sunday they are on reduced manning , if they haven't got to it on Sunday i would say it will be resolved on Monday

edit: glad to hear you are all good now