why am i getting a refund after i pre-ordered

[Jerzyp450]

I purchased Cottage Living and I received an e-mail saying I'm getting a refund . why is this? Did i get charged twice or was there not enough funds in my account?

[MKLS1967]

Hello. I pre-ordered country living (sims 4) but now I got an email saying it's cancelled? It also shows as cancelled in my account, but on origin it says I own it....

I always play my sims 4 games in English, while I live in the Netherlands. It's never been an issue. Origin shows the dutch version in my library. Could that be the problem?

[EA_Darko]

Hey @MKLS1967 for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Finally, you can choose to begin a chat or request a call back.

Darko

[EA_Solaire]

Hi there @Jerzyp450 

Please reach out to an advisor about this here http://bit.ly/EA_Contact_Us so they can review your account and investigate what's happened with that pre-order