scrabble bundle [ Edited ]

[fredhoogendoorn]

I bought a MnM Generic Bundle with 3 Scrabble badges, for 48 gems. The sale went through without any problems.

However, I cannot play the game because currently I'm not in USA/CDN and the game doesn't show up in my game list.

The transaction should never have gone through.

Went to Helpdesk (employee Advisor) but they have no option (= refused) to give me a refund.

Currently I'm at rank 32. I also got several Scrabble MnM badges.

How do I get a gem REFUND ??

CM edit: removed Advisor name to protect privacy.

[chinsrus101]

@fredhoogendoorn Sorry but Scrabble is an Ubisoft game. It's best you reach out to them instead.

[fredhoogendoorn]

Ubisoft cannot refund my gems, only Pogo (= EA) can.

It's not the number of gems but it's the fact that the transaction went through where it shouldn't have.

Pogo took my money and refused (so far) to refund.

I've been a Pogo Club member for almost 19 years. Time to take legal action?

[Phantomlover1717]

Hey @fredhoogendoorn,

I've moved your post to a more relevant board than EA General Questions.

[EA_Darko]

Hey @fredhoogendoorn for any issues with in-game purchases such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

We don't have the option to help with issues like this here.

You can contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

Click on your product POGO

Then select 'PC

Manage my Account'

Finally, you can choose to begin a chat or request a call back.

Darko

[fredhoogendoorn]

@ EA_Darko,

As stated in my first post I already had contact with the EA Helpdesk. They didn't have the option to refund gems.

The problem is that Pogo accepted gems (which I bought with money) for a transaction that shouldn't have gone through in the first place.

It all comes down to the fact that the Pogo version of Scrabble HD is not available (any more) for persons living (permanently or temporarily) outside USA/CDN.

Can you explain to me then why I've already earned several Pogo Scrabble badges?

[EA_Darko]

Hey @fredhoogendoorn as I mentioned above, we are not able to assist in any way with account or billing issues on AHQ.

You can make a bug report here but beyond that, there is nothing more that we can do.

Darko 

[fredhoogendoorn]

@EA_Darko
EA/Pogo is now wriggling in every way to avoid refunding. Is this that difficult for them?

[EA_Darko]

Going to lock this thread @fredhoogendoorn as there is nothing that we can do for issues related to billing on AHQ.

Darko