disappearing counters in vet

[cerystegan]

every time i open my vet my four counters which i have at the front disappear completely, they’re not in my household inventory and people can freely walk through the open space. I thought it could have possibly been one of my employees having the kleptomaniac trait but it searched it and it says they can’t steal counters and they can’t steal when people are around. 

[SheriGR]

@cerystegan On the 2nd screenshot it looks like the Sim in front of the vending machine is waving her hand and the 'thought bubble' looks like a counter? Is the vending machine working properly? Did you place any of the objects in this lot with MOO active or via alt-placement? Are there any objects that are from debug or that have been enlarged using the bracket keys? 

Following are some initial things to begin troubleshooting. If these do not help, we can advance to other possibilities.

Do you have Mods or CC (or have you ever had them)? If you do please remove them in this process and try the troubleshooting as described below. (If you don't have Mods or CC, just skip the part about removing the Mods folder, but still delete the cache file mentioned and run the repair.) If you ever had Mods or CC in the past then do the steps as if you have them currently (removing the Mods folder), as there could be damage that has remained after you removed them.

• Exit your game then exit Origin. Please drag the Mods folder from your 'The Sims 4' folder onto your desktop (for future reference) then delete the localthumbcache.package file in your 'The Sims 4' folder. (When you restart the game it will automatically create a new Mods folder.)
• Next please run a game repair [ Open Origin, click 'Game Library' then right-click Sims 4 > Repair Game ]. Make sure to let it run until it has completed all repairs (it will do the base-game first, then run through each of your expansions/packs). After that, please see if the issue has stopped.

If it was Mods/CC: If this fixes the issue I would recommend that you check with the Mod and CC creators to see if there are any known issues with their Mod/CC clashing with the recent update and if so do they have an updated Mod/CC that will address the changes in the game's code from the update. You can then re-add your updated Mods/CC one at a time to see if one was conflicting with the function/causing the glitch - but do not re-add the old Resource.cfg file from the old mods folder, as it’s possible for it to have become corrupted.

If you have a lot of Mods or CC you can do so by via the 50/50 method. Let me know if you need directions on this.

If none of this helps, please upload the lot to the gallery and share the name of the lot plus whether your name in the gallery is different than it is here so I could test the lot in my game.