Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? TheSims4_188.8.131.520_x64_zwks512sysnyr
What expansions, game packs, and stuff packs do you have installed? Island Living, Get Famous, Seasons, City Living, Get Together, Get to Work, Strangerville, Jungle Adventure, Vampires, Dine Out, Spa Day, Vintage Glamour Stuff, Spooky Stuff, Cool Kitchen Stuff, Perfect Patio Stuff
Steps: How can we find the bug ourselves? Have a Sim die
What happens when the bug occurs? Death appears, the animation starts but does not complete. Death stands over the sim but never generates a tombstone or an urn. Sims gather around and cry forever. Death never leaves and I’m unable to travel or save as a Sim is always in a constant death state.
What do you expect to see? The Sim should die regularly and an urn or tombstone should appear. Death should eventually leave.
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. After the June 10, 2020 patch/update
Any assistance you can provide would be greatly appreciated
Quick troubleshooting update:
System reset does not solve the problem
complete uninstall/reinstall does not solve the problem
A new game/save appears to work correctly - I could not replicate the problem but this is not really a solution as I don’t want to give up the save I’ve been working on for years.
Thoughts? Any help would be greatly appreciated.
I had the exact same thing happen on my game but I run on PC and my fix probably won't work for you.
Another helper that knows more about the consoldes advised that it might work if you power completely down and unplug for a few minutes and restart. But I think you may have already tried that as you said you did a system reset.
I hope this helps.
@CGrant56 I will give that a try when I get home from work. Pretty sure that won’t fix the issue though since it works correctly on a new save.
@PoptartJuniper Sadly, I do not. I don’t think the files are corrupt, I just think there’s some type of conflict with the update. Prior to the 6/10 update I had an issue where the save files would crash when loading so I guess there’s progress.
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Bummer. Nothing seems to work but that’s about my luck lately.
@crinrict No I cannot save or do anything except exit to the main menu while death is in progress. How do you reset death on a console?