Why don't my expansion packs transfer between platforms

[jadecapybara]

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.58.69.1010
What expansions, game packs, and stuff packs do you have installed? None, but I SHOULD have Get to Work, Seasons, and Cats & Dogs.
Steps: How can we find the bug ourselves? Find it? You don't need to freaking find it. just give me my stuff!
What happens when the bug occurs? I'm going to die. JUST GIVE ME MY FREAKING STUFF
What do you expect to see? My expansion packs. Call me crazy, but when you buy something, you usually have it.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system?

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MY expansion packs completely disappeared after I installed the game on my Laptop. I had linked my EA account to the Ps4 version, so there isn't any reason why I shouldn't have them now.

[crinrict · Accepted solution]

@jadecapybara Moving this to game info.

That is normal. You can't mix version.

Packs you only have on Playstation will not be available for PC.

I assume you still have them on your Playstation ?

[crinrict · Accepted solution]

@jadecapybara Moving this to game info.

That is normal. You can't mix version.

Packs you only have on Playstation will not be available for PC.

I assume you still have them on your Playstation ?

[Smallville8938]

If we have the same EA account for Sims 4 on Xbox one and PlayStation 4 shouldn't we be able to only buy the add-ons once?

[puzzlezaddict]

@Smallville8938  No, sorry, packs don't transfer between the two consoles, or between console and PC/Mac.

[mysticmegg1101]

I used to play on PC. Now I've downloaded it on PS4. I spent a lot of money on PC and have almost every single pack. I don't want to have to spend loads again. Can't it just transfer through my EA account?

[puzzlezaddict]

@mysticmegg1101  No, sorry, there's no way to transfer content between PC and console.  The two versions of Sims 4 are considered different games in many ways, including with respect to owned content.  If you want to use your packs on your PS4, you'll have to buy them a second time.

[PugLove888]

@mysticmegg1101, in addition to what @puzzlezaddict stated, if you have the choice of playing on either format, most people think the game is better played on a PC.  So hopefully you can still use your PC version! 

[batgirlraver1991]

I’ve spent hundreds of dollars on expansion packs on my Xbox and now have a Mac book can I transfer these some how? Or get a credit if I can prove purchases from my xbox

[SheriGR]

@batgirlraver1991 Unfortunately packs and games are platform specific, so they will not transfer. If you have reason to believe you have a case for gettin a refund on any of them you are certainly welcome to contact support. They can be reached at this link: https://help.ea.com/en/contact-us/new/

[BabiGrim]

That's the sucky part of using both console and PC is that the games are platform specific. Especially the Sims game and packs. Hopefully you'll get a refund! Best of luck.