Why don't my expansion packs transfer between platforms

[jadecapybara]

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.58.69.1010
What expansions, game packs, and stuff packs do you have installed? None, but I SHOULD have Get to Work, Seasons, and Cats & Dogs.
Steps: How can we find the bug ourselves? Find it? You don't need to freaking find it. just give me my stuff!
What happens when the bug occurs? I'm going to die. JUST GIVE ME MY FREAKING STUFF
What do you expect to see? My expansion packs. Call me crazy, but when you buy something, you usually have it.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system?

‌

MY expansion packs completely disappeared after I installed the game on my Laptop. I had linked my EA account to the Ps4 version, so there isn't any reason why I shouldn't have them now.

[crinrict · Accepted solution]

@jadecapybara Moving this to game info.

That is normal. You can't mix version.

Packs you only have on Playstation will not be available for PC.

I assume you still have them on your Playstation ?

[Jess_is_sleepy]

I bought a ton of the packs for the sims 4 on my PC, but now I'm trying to use them on my xbox one... it's not working out. Is there any way I can link them so I don't have to pay again? 

[puzzlezaddict]

@Jess_is_sleepy  No, sorry, your owned games can't be transferred between platforms.  The PC and console versions of Sims 4 (and other games) are considered separate, so you'd need to buy everything again to play on XBox.

[blockpixels13]

I have sims 4 on the xbox one and i have spent well over hundreds on the game as i have nearly completed on getting all packs possible. I would love to play the game on pc now that i have one but when looking on my account on pc it only says that i can purchase the game. i would love to know if there was a way to get the game on pc without having to buy it again even if it means not having a packs and just having the base game on pc. I love this game but have spent personally way too much on it and wish not to spend more on it.

[BLVD69]

@blockpixels13 

The answer is Unfortunately, you cannot. They're two separate platforms.

Sorry, not at this time.

If this answer has helped you.

Please kindly credit me with the solution and XP me.

Have a good day and take care.

[crinrict · Accepted solution]

@jadecapybara Moving this to game info.

That is normal. You can't mix version.

Packs you only have on Playstation will not be available for PC.

I assume you still have them on your Playstation ?

[Smallville8938]

If we have the same EA account for Sims 4 on Xbox one and PlayStation 4 shouldn't we be able to only buy the add-ons once?

[puzzlezaddict]

@Smallville8938  No, sorry, packs don't transfer between the two consoles, or between console and PC/Mac.

[mysticmegg1101]

I used to play on PC. Now I've downloaded it on PS4. I spent a lot of money on PC and have almost every single pack. I don't want to have to spend loads again. Can't it just transfer through my EA account?

[puzzlezaddict]

@mysticmegg1101  No, sorry, there's no way to transfer content between PC and console.  The two versions of Sims 4 are considered different games in many ways, including with respect to owned content.  If you want to use your packs on your PS4, you'll have to buy them a second time.