Washing Maching & Dryer Not Working

[xSpartanGirl12x]

I've been trying to figure this out for about an hour now.  The washing machine and dryer are not working.  I've already tried removing the shelves I put above them and they still don't work.  It just says upgrade.  I've even tried moving them away from the wall.  I've tried resetting them but it did nothing. I've even tried repairing the game annnnddddd nothing.  What else can I do to try and fix this?  

[xSpartanGirl12x · Accepted solution]

Well it's kind of embarrassing lol... I built a basement in my sims' house  and I did not realize the stairs were facing the opposite way than they should have been.  That was literally all it was. 

Also, I did click the hamper but the only option I was getting was "no available washer on lot"  but the only reason it said that was because they couldn't access the washer.

[jpkarlsen]

@xSpartanGirl12x 

Do you have a Hamper? If so click it and select Do Laundry. When prompted choose the Washer.

[xSpartanGirl12x · Accepted solution]

Well it's kind of embarrassing lol... I built a basement in my sims' house  and I did not realize the stairs were facing the opposite way than they should have been.  That was literally all it was. 

Also, I did click the hamper but the only option I was getting was "no available washer on lot"  but the only reason it said that was because they couldn't access the washer.