Unable to purchase Gems - Error Message

[usermoos7663]

what to do about it

[livelifefull7]

It don't work in Chrome, IE, Edge I have to buy off my phone. It has been like this over a month

[batsermine1]

using another browser does not work for me

[xword44]

@maggiemoo55 Can’t use my gems

[usermoos7663]

i can not buy any gems what is the problem

[summerraigne]

cannot purchase challenges with gems, on every game getting Unkown error please try again later

Issue happens on Windows PC, Mac and iPad

[EA_Illium]

Hi @summerraigne     

Can you try going through the following steps and let us know if you continue running into issues after? 

• Restart your device and modem/router then try to load your game     
• Clear your Cache/Cookies (<-- link)   
• Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
• Try with your Browsers Incognito/Prive Mode (This may require you to manually sign in)   
• Check your device meets the Requirements (<-- click here) to play POGO games   

Thanks!   

[BLA1046pz]

@JPIIforevercP I am having exactly the same problem.

[summerraigne]

Thank you for replying,

1. I rebooted the router and all devices used >Issue persists

2.I cleared the Cache/Cookies/history in safari, chrome, and firefox on all devices> issue persists

3. Currently at this time all devices appear to be up to date

4. Devices Used:

Windows 11 PC using firefox/Chrome 8 GB ram
MacBook Pro 2022 macOS Monterey 12.6
iPad 9th Gen iOS 15.7
iPhone 13 iOS 16.0.3

This issue is still ongoing

[EA_Illium]

@summerraigne Do you remember the last time you were able to complete a gem purchase and what the amount was for?