July 2022 - last edited July 2022
just waiting to hear back from an advisor now.
July 2022 - last edited July 2022
Thanks so much for the help! Fingers crossed! I found that when travelling with my teen the preordered image showed up again! It has a padlock and is telling me to pre-order! Not happening! I've bought and paid, so I hope it will right itself in due course. Thanks again! :D
July 2022
@atouchofChaos wrote:
I've made some progress!!! I got this message from @EA_Leeuw in another thread:
"Hey everyone,
It's sometimes possible that orders can take up to 24h-36h to fully go through and finish the process.
This is mainly dependent on which payment method was being used to place the order.
If the Pack still doesn't show up as Owned and ready to be downloaded/installed after 24h-36h, the best thing you can do is reach out to our EA Live Support team via https://help.ea.com/contact-us, so they can take a look at your account.
Thanks."
Hey, that's me.
July 2022
July 2022
I am having the same problem and have been since 7pm UK time. I still can’t figure out what to do since every time I restart my laptop or Origin the content suddenly says I haven’t bought it.
July 2022
yeah same I pre-ordered it and the game says I own the pack and that I have to download it but I checked origin and steam (where I got all my other packs) but its says i don't own it and have to buy it again, i asked EA but they didn't help they just sent me here
July 2022
I’ve been having the same problem and communicating with EA via emails. I think it’s an issue with payment. I think they don’t take the funds until the actual release date. Which in my opinion, is a lil wack, because then what is the point in paying for it ahead of time? I think they should at least let it be known in the preorder info when the funds will be taken.
July 2022 - last edited July 2022
Just a little heads-up regarding what I wrote in the other thread, so the info isn't being taken out of context; the 24h-36h is regarding purchases made via Origin/EA app.
If you're having issues with your purchase that has been made via either PlayStation or Xbox, I recommend reaching out to their Support.
July 2022
Thank you for the info! I will try to be patient lol Can you by chance tell me for sure or not if the funds are taken at the time of purchase, or the time of release?
Regards
July 2022