Sims 4 High School Years not appearing after installing (Xbox One)

[bassplayer_909]

@Gednaa I was having the same issue and I have just completely restarted my computer and it seems to have worked as the pack has started to download

[HiroHamada9650]

did you fix it cause if you did can you tell me how you did it

[LeaLea540]

Same thing happened to me.. I’m so upset that I wasted my money on nothing…

[EA_Cade]

@LeaLea540 Sorry to hear it. What platform are you playing the Sims 4 on?

[SiddSlothy]

same thing for me super upset and EA is no help so far, pre ordered it and it says I need to buy it but if I turn my wifi off and on the download button appears but it doesn't work?! please help! I didn't spend 40 dollars for nothing.

[EA_Cade]

Heya @SiddSlothy ,

Are you seeing the purchase completed in your http://bit.ly/OriginOrderHistory? If so please reach out to us here http://bit.ly/EA_Contact_Us so we can take a look.

You'll want to grab your proof of purchase http://bit.ly/Provide_PoP first to speed up the process. 

[MoneyBrozYT]

Same thing happened to me, i resolved it by deleting the file that was downloaded when i pre-ordered it and going back into the Microsoft Store, Searching for the High School Years DLC & downloading it again.

[sadiemayzie]

I’m having the same exact issue. Did you figure it out? 

[sadiemayzie]

Download it from the ps4 app!!!!

[sadiemayzie]

Download it from the ps4 app!!