sims 4 high school pack is not installing

[EA_QueenBee]

Hey @0GabeeSims0,

According to the Origin store, The Sims 4: High School Years is releasing today at 18:00 BST. So there's just a few hours left, I'm afraid. I'm also super excited for it, but we both have to be patient just a little bit longer!

[0GabeeSims0]

@EA_QueenBee OH lmao. Thank you for the reply.

[mh_such]

I preordered the new High School years pack the other day, and today I have not been able to install the game. My game has been updated and repaired, and it says that I have the expansion pack unlocked. Should I just wait it out?

[TheSuperWolf100]

the pack doesn't come out till 6PM UK time @mh_such 

[ibechris2]

Having the same issues in my side, disappointing. 

[MitusCricket]

I'm having this problem . Then i try to submit an error report it won't submit. It keeps saying check internet.  I'm online and have internet. I'm getting annoyed.

[PrimordialMatrix]

I preordered—sims 4 high school—it is now past the time of launch but it is not downloading?  

[Captnmoregun]

Just to be clear I preordered also and it would not download with the EA App, but I switched to the GARBAGE Origin app and whala it started downloading. So much for consistency I guess EA lives up to thier bad name once again!

[Gednaa]

I've tried vanilla game, updated game, now way past release time and the world has gone missing, even though I pre-ordered. Now 19:41 UK BST. Mac OS Monterey. Thank you for any help.

Editing to say I checked on Origin, I paid for it, so where is it?  Who can I get help from please? I haven't got money to burn. I was so looking forward to this new EP!

Thanks, Ged

[SimmerJabo23]

I preordered the game. It says as of 12pm today that I own the game and it can be installed. Though when I go to download it I get an error saying there is a download error. Please be patient and give us a few moments. It’s been over a hour a a half. During that time I repaired the EA App, Uninstalled and Reinstalled the EA App and repaired the sims4 as well. Also restarted my computer. When I try to cancel the download to try again it won’t cancel saying “there is a problem with your download. Give us a few moments and try again” line and it doesn’t cancel the download. It just stays in the download section never restarting. I sent in a claim to EA. Anyone have any suggestions?