I prepaid for a game, Why isn't it downloading? [ Edited ]

[FCF97]

If this is regarding Sims 4 Cottage Living, EA is investigating the issue and hopefully, there will be a fix soon. 

[Harmonylover1]

@CeCe4lyf yeh at least they r handling the problem quicker than usual

[theatticwitch]

Still not working, I preordered it over a week ago! 

[Alexandral0602]

@SummerShyanne same to me..

[zoegaze93]

I've finally downloaded it! 2 and a half hours later and I'm playing it. This is on xbox one

[Serabee]

Ugh, same issue here. I was so looking forward to playing it! Hopefully they sort it out soon 

And I also have two copies in my store. One has the option to buy it, the other just has an orange drop down arrow... but when I click it, it also offers to let me buy it.

[SimQARobo]

Hello all.  I heard there is a delay in orders being processed, but that it is expected to be resolved in an hour or so.  Sorry for the inconvenience.

[OpiaidsBuilds]

Hello! I pre-ordered cottage living over a month ago. However, when I logged onto my Origin today to download it, the option to purchase the expansion pack is showing... which is odd, as I already bought it. I checked my purchase history and it says that I have been billed, but some of the items have not yet been delivered. When am I going to be able to download the expansion pack?

[atu27]

@Crissi1214 the same problem,everyone is playing just not me, presale never again

[aidans1985]

I'm having to contact EA support to fix it. Launch day came and went and it's asking me to pay again. 😳🤦