July 2021
Same here, unable to download the pack, no button or option to download. It was an Origin pre-order, I received the confirmation e-mails that the pack is available, Origin says that a new extension pack is available for my game, but I can't download and install
July 2021
I recently heard a rumor about The Sims 5 being in development. But with all the other unfixed issues with The Sims 4, plus now this pre-order not downloading, I'm inclined to not bother with purchasing or even showing any interest in a new Sims game. I am deeply disappointed in how poorly they have handled their product and the general lack of listening on part of EA.
July 2021 - last edited July 2021 by EA_Lanna
I heard the order processing issues are resolved. If anyone is still seeing an issue, try restarting Origin.
If that doesn't help, try clearing the Origin cache, per the steps listed on this page: https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
Or contact EA Help: https://help.ea.com/contact-us/?product=the-sims-4
This account is no longer accepting Direct Messages. If you need to send a Direct Message, please send it to TheSimsDirect. Thank you.
July 2021
Resolving the expansion not installing fix
Est 5 min read to get cottage living to install
No refund required, clear the origin cache
https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
July 2021 - last edited July 2021
I left my Origin opened and it's currently downloading my pre-order pack. It's 5 PM PT/PST here. Hope this helps someone
July 2021
Worked for me after logging out and logging back to Origin and a game repair. I can download now
July 2021
July 2021 - last edited July 2021
I have a solution!
I logged out of my origin account and logged back in as a last attempt and it started downloading immediately after I logged in! I hope this works for you too.
July 2021
I pre-ordered the latest expansion pack. When I got home from work today (it released at 1pm here. I didn't open the game until 8pm...), Origin said that I owned the content, and that it was in the game. I opened my game and got the 'new DLC' pop up that always happens with new content. However, I started playing with CAS and the cottage living filter option was greyed out and it said I didn't have access to this content.
When I opened the expansion packs tab in Origin, it said I 'unlocked' the content, but there was nothing saying it was downloaded like the other packs had, and there was no way to get it to download. I spent $40 on this DLC for it not to even be usable. How do I fix this?
July 2021