Re: cottage living failing to recognize paid preorder

by johanna1476
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Original Post

Re: I bought the new Sims 4 cottage living and it's not unlocked it says

★ Novice

I am having the same issues the money is out of my bank and only gives the option to buy it again pre-ordered it

Message 191 of 328 (404 Views)

Re: cottage living failing to recognize paid preorder

[ Edited ]
★★★ Novice

   

Message 192 of 328 (395 Views)

Re: "Cottage Living" Pre-Order Items not appearing in game

★★ Novice

same. i got my gnome and bicycle...but not cottage living

 

Message 193 of 328 (386 Views)

Re: I bought the new Sims 4 cottage living and it's not unlocked it says

★★★ Newbie
@sexykrissy2323 Email origin with a screenshot of your digital receipt that was sent to you.
Message 194 of 328 (385 Views)

Re: cottage living failing to recognize paid preorder

★ Novice

I tried logging out, restarting, logging back in.  Did not work.  No desire to try for a refund and then rebuy.

Message 195 of 328 (383 Views)

Re: cottage living failing to recognize paid preorder

★★★ Novice

@CeCe4lyf wrote:

I don't know  what the "red i " means but it makes me mad because I bought this game over a month ago.



I ran into this problem earlier. If the game is telling you to redeem your product code but you bought it off of origin, I suggest you sign out and quit origin completely then launch the app again. After logging back in, the cottage living pack should automatically start downloading. It worked for me at least. I also bought the game months ago and didn’t receive a product code so I was frustrated. The icon showed a red “i” so I figured origin was glitching. Best of luck!

Message 196 of 328 (378 Views)

Re: cottage living failing to recognize paid preorder

★ Apprentice
I tried everything written here but the problem is not fixed
Message 197 of 328 (439 Views)

Re: cottage living failing to recognize paid preorder

★★★ Newbie
@johanna1476 Did you repair the game?
Message 198 of 328 (436 Views)

Re: cottage living failing to recognize paid preorder

★★★ Newbie
@helendamla If it is still not working try emailing origin about the issue and ask if they can refund that way you can re-purchase the expansion pack.
Message 199 of 328 (429 Views)

Re: Today is July 22nd. Why hasn't Cottage Living Downloaded yet on my PC?

★★ Novice

I hope so too!

Message 200 of 328 (430 Views)