I downloaded the sims 4 tiny living with the bund all pack and all was fine even says purchase on it but it’s not on the game once I launch it and now I can’t get a refund
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@loveytayla Does your computer run the Legacy Edition of Sims 4? If so, that's the issue: Tiny Living doesn't run in the LE. (Nor do any packs released after October 2019.) If your computer cannot in fact run the standard version of Sims 4 and needs the LE, you can request a refund from EA customer support. This is different than the automatic refund process, which doesn't work for Sims 4 packs. A support rep may be able to review your case and manually grant a refund after confirming that you're unable to play Tiny Living.
If you're not playing the Legacy Edition, let me know what operating system your computer runs: Windows or macOS, and what version.