2 weeks ago
In this small but important update we introduce Modern Luxe content; where you’ll be able to flex your inner stylist to make your Sims’ homes feel contemporary and glamorous with the rewards from our latest Sweet Treat Showdown! Besides preparing for Easter, in this update we have addressed a few issues as well as we have set aside quite some time to tackle the ‘Where is the Network’ error that has been affecting a lot of players. Thanks for sticking with us during the recent server outages!
New Level Cap Increase
We know you’ve been asking for a higher level cap, Simmers! Today we’d like to share the news that we’ve increased the Player Level from 50 to 60! What this means, is that now there are a whole 10 new levels that will continue to make the time you spend in Briny Heights enjoyable.
45 Degree Object Rotation
For the first time, make the most of your Sims’ space with the new 45-degree rotate feature in Build Mode! You’ll be able to enhance your building projects by freely controlling all objects for fine tune placement in Build Mode, which we know our passionate building Simmers to enjoy! The usual rotation ability is 90 degrees and this improvement will allow for more creative designs and attention to detail when styling your Sims home or garden! This exciting rotate feature works on most objects in your Sims inventory, however it excludes wall-placed or wall-snapped objects.
‘Modern Luxe’ Sweet Treat Showdown Event
Starting 17 March, the ‘Modern Luxe’ Sweet Treat Showdown is full of rewards that will make your Sims’ homes feel more contemporary. Your Sims will love inviting the whole neighborhood over for a lavish party in Briny Heights with the collection of flashy furniture and elegant décor to deck out their pad. Progress through each Showdown stage to receive:
Royal Treat Box Rewards:
Sweet Treat Box Rewards:
For more information on the Sweet Treat Showdown events, check out the FAQ page.
Easter ‘Spring Egg Hunt’ Event
Celebrate Easter with the egg-citing Spring Egg Hunt’ quest! Hop to it from Wednesday 8 April, you’ll need to find all the eggs before the time is up! If you find them all AND complete all the tasks, you'll unlock a giant ‘Bun Bun the Bunny’ toy for your Sims.
Wumples Wishlist Quests
Wumples is visiting from The Sims Freeplay to see what is going on in Briny Heights and has brought with her two Wishlist Quests during the Modern Luxe update! Complete them within the time limit to unlock:
Prizes earned from these quests will unlock multiples of that item, which means you can purchase extra copies of the item for your Sims’ homes.
Here are the playable event dates for this update (all dates in AEST):
We’ve also made a number of game improvements, based on your feedback. Here are some notes from our developers:
2 weeks ago
Help me please.... My game got reset own its own, its its shows the first sentence of the game related to the house, "so that's why it was mentioned charming upper fixer". I'm really feeling bad that I'm crying since last three days. I'm not able to figure out what the issue is. I tried to report too but still don't know if my report is sent or not. Everything is gone... Its just the layout of my main house there with wallpapers and floor. In the elders I had two original sims, now one of them is gone and the whole lineage disappeared. Even whatever rewards I had won like the bubble maker pot, swimming poo, fire place, rugs, fishtank, hamster, everything disappeared. Please help me. I tried creating a new sim but I don't think I can do it. Please please help me out please. My player id is - 1003074846472
Guys please help me out please :-(
a week ago - last edited a week ago
Thanks for this super comprehensive post! Can't wait for the Spring Egg Hunt & see something new gameplay here!
a week ago
The best thing at this time is to contact an EA game advisor about this issue.
You can do so through The Sims Mobile app. First things first, write down your Player ID or take a screenshot of it.
- Open side menu
- Click the gear icon
- Click the 'Help & About' tab
- Click 'Help'
Your browser opens
- Scroll down and click on 'Contact Us'
Open the spoiler for picture how to get to the 'Contact Us' button:
The EA game advisor might ask you to perform a couple of troubleshooting steps you can find over here for Apple or Android. You can try those before contacting them, or while you're waiting on a reply.
If you're asked to clear data or reinstall the app, make sure your app is being back-upped to the App store or EA account.
The backup options might have turned off during a previous update. Your app will reset, but after creating a Sim you should get the popup to restore from the cloud.
An image in the spoiler on where to find the backup options:
If you choose the 'Report Bug' option you might not receive a reply from EA.
Due to the pandemic EA support has changed a little, please read: https://answers.ea.com/t5/General-Discussion-Feedback/IMPT-Support-Options-Update/m-p/8864082#M24974
If you can't access the app for some reason. You can also contact EA outside of it.
You can contact EA through this link: https://help.ea.com/en/contact-us/
If you want to do so in a different language you can choose your country of choice in the upper right-hand corner.
You can also contact an EA game advisor through social media:
I do not work for EA