The Parenthood Pack undownloaded

[teaplz]

The Parenthood pack was removed from my game and now it says I have to repurchase it. I bought it August 23, 2019 (I have the receipt) and I noticed that it was unavailable last week. I thought it was an error because origin was updating and sims 4 had a new update. What's the solution for this?

[jpkarlsen]

@teaplz 

This is likely a problem with Origins cache. https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

[TGamez1]

@teaplz I would contact EA Help and try to get back Parenthood pack you bought.