The following is a low-key rant. I wanted somewhere I could talk about my experience, this seemed like the best place.
Customer service at EA leaves a lot to be desired. I have been playing the Sims 3 for many years. My brother bought me the Sims 4 a while back, and I never really got into it. Because of the sale that Origin had, I decided to go ahead and get two expansion packs, hoping this would beef up my game play. I gave a it decent try, spending hours getting into all the features of Pets and City Living. Unfortunately, I didn't like it. The Sims 4 lacks everything I loved about the Sims 3, and the expansion packs can't change that.
So life goes on. I had some exams to study for, and work to do.
A week later, I decided to try to get a refund. I didn't like the game, and it wasn't worth playing. It took some time to figure out that I couldn't simply call them and talk to someone, and it was too much of a hassle at the time to go through the steps to get someone to contact me. Exactly nine days after I bought the game, I had some free time, and made the request to get a call. I sat around all day, but the phone never rang. I got an email saying that they tried to call, but I guess it just never made it to my end. I double checked my number, all good. I worked all weekend and tried again. Nope. Okay, how about a chat? It was painstakingly slow. I requested a call again, and finally got one.
According to their refund policy, refunds can't be issued past 7 days if the game has already been played. Kunal, the person that I was talking to, told me this. This didn't apply to me. He kept saying that it was within 7 days. Its within 7 days if I had never LAUNCHED the game. Which I did, so that window never applied to me. He didn't get that part, so I asked to speak to a supervisor. After being on hold for a few minutes, Kunal came back on the line to reiterate what he said before. That's all well and good, but I had asked to speak to a supervisor. I was told that I couldn't do this because the supervisor had no new information to give to me. So I can't voice my complaints to anyone at EA, and am stuck doing feedback through a message board.
I told Kunal that it was fine that they wouldn't give me a refund, I mainly wanted to get some Sims 3 expansion packs anyway, so I would take store credit. Nope, not happening. Again with the 7 days. Just a quick shout out to the supervisor "Atul" (doubting its his real name) who wouldn't come on the phone to speak to a customer.
I want to be dramatic and say "I'll never buy from EA again" or "Origin has lost a long time fan", but that's probably not true. Being a giant corporation, I don't think they care what someone like me has to say, but i'll say it anyway. You had my trust and love EA, and you've just lost it.
Whats a frustrated Sims player to do? Swallow anger and lose $40 apparently. Great game guarantee, yeah right.
TL;DR: Can't return a game if you've played it outside of 24hrs. Learn from my mistake.
