You mean the official Sims forums. Answers HQ was originally solely focussed on helping player back in to their game.
Gradually over time it became more loose and we now have Game Information boards. It's still very much based on helping players, but it's also open for chit-chat now.
Where the officials are more based on sharing and chit-chat, also helping but it's not the main subject of that forum.
Last time I checked the officials linked to this site if you're looking for help with getting back in to your game(s).