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[READ FIRST] Status of the Gallery - ONLINE

by crinrict
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Original Post

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Re: Unable to access gallery in game

Hero
@pixies29 I merged your post with the master thread on gallery issues. Just checked, it's working fine for me.

Can you go through all the troubleshooting steps given in the first post of this thread.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 11 of 62 (181 Views)
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Re: Unable to access gallery in game

[ Edited ]
★★★ Novice

@crinrictHere is what I am seeing after completing all of the steps in the thread, I was able to access the gallery right before the update now I cannot I just get this screen. Yes, my anti-virus is off and all other attempts have been made to correct the problem to no avail. I am guessing I should wait for the next update to see if the problem is corrected

Message 12 of 62 (168 Views)
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Re: Unable to access gallery in game

Hero
@pixies29 Unfortunately the virus scanner doesn't work currently. Was that a picture in that word file ? If so, you can just upload it to your post by clicking in the image icon in the icon bar of the post

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 13 of 62 (153 Views)
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Re: Unable to access gallery in game

[ Edited ]
★★★ Novice

@crinrictHere is the picture I was attempting to show

 

 

image.png

 

 

Edit By Crinrict: Added picture to post that was sent via PM

Message 14 of 62 (142 Views)
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Re: [CURRENT ISSUE] Anti-Virus blocking User Folder (Screenshots/Gallery/Mods..)

[ Edited ]
★★ Novice

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? First time it's happened
What is your current game version number? Most recent as of Nov 2020
What expansions, game packs, and stuff packs do you have installed? Eco lifestye, Parenthood, Tiny Living, Holiday pack
Steps: How can we find the bug ourselves? Can't go on gallery because can't connect to the internet and if I somehow manage to open the gallery tab all pictures have big red Xs
What happens when the bug occurs? It tells me to go online and when I attempt to connect I'm told I can't
What do you expect to see? The gallery being open? Is that the question? Sorry English isn't my first language.
Have you installed any customization with the game, e.g. Custom Content or Mods? Taken out
Did this issue appear after a specific patch or change you made to your system? Yes. Bought packs in bundle for the first time and updated game

 

I tried

  • editing ransomware properties as suggested
  • tried uninstalling and almost couldn't reinstall
  • tried deleting cache files as suggested
  • tried whitelisting app from Windows Security
  • tried restarting PC
  • taken out mods and CC

I'm pretty sure there are other fixes I tried but these are the ones I can remember. I have been trying to fix it for the past ten hours, give or take. I'm nearing tears because my friend bought me a bundle pack for my birthday, this is the first time I'm playing outside of Base Game and I was so excited to try them out when I noticed I couldn't open the gallery and couldn't browse my gallery notifications anymore. It should also be noted that when the bundle was bought it was by using my account but on her PC since I was over at her place at the time. Does that even make a difference?

Message 15 of 62 (143 Views)
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[CURRENT ISSUE] Game failed to come online after the November 2020 patch

★★★ Novice

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time
What is your current game version number? 1.68.154.1020
What expansions, game packs, and stuff packs do you have installed? ALL including the Snowy Escape
Steps: How can we find the bug ourselves? It keeps on reporting that I am online
What happens when the bug occurs? My game fail to even open and claims that I am offline, even though Ive logged in Origin 
What do you expect to see? I would like to open my game
Have you installed any customization with the game, e.g. Custom Content or Mods? All mods, CC, saves has been removed.
Did this issue appear after a specific patch or change you made to your system? Only after the latest patch.

 

Hi there, I am currently having the connection issue (I guess?). The game keeps reporting being offline and refuses to open up, even though I am logged in Origin--all those things below had been tried(some even for several times!)

--Update & redownload the Origin platform

--Repair the game

--Remove & redownload the whole game

--Have the latest versions of Microsoft Visual C++ (x64 and x86)

--Restart my PC

--Update my PC systems

--Turn off & on my PC

--Tried another VPN

 

I am really look forward for any kind suggestions that may help, since Ive been so much into the latest GP ;( thank you

Contact me through this or message me.

[edit: email address removed]

Message 16 of 62 (135 Views)
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Re: [CURRENT ISSUE] Game failed to come online after the November 2020 patch

★★★★★ Expert
@BerylBast

Uninstall any antivirus software you use except that you got with your system. Then fix the game on Origin again and try to start the game from Origin and not from the desktop icon.
If the game starts you can install this antivirus again although if you have Windows Defender you don't really need it
However, you have to add the game and Origin to the exceptions there. Add the following files to the exceptions
1, Origin.exe - in Win10 it is sometimes only called Origin without the exe end, but it is the same file.
2. OriginClient.Service.exe
3. TS4.exe or it will be just TS4 without "exe"
4. TS4_x64.exe
All these files are located in the Program Files (x86) folder
However, while Origin is easy to find, you must know the path to the game files
Origin games> The Sims4> game (you can find this folder under g)> Bin and Bin_LE
In each Bin folder, there is one file with the initial name TS4 and each one must be added to the exceptions

I don't work for EA
Message 17 of 62 (115 Views)
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Re: [CURRENT ISSUE] Anti-Virus blocking User Folder (Screenshots/Gallery/Mods..)

Hero
@H0117_39 What security software are you using ? Do you have more than one ?

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 18 of 62 (125 Views)
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Re: Unable to access gallery in game

[ Edited ]
Hero

@pixies29 Sorry for the late reply. it's been crazy :D

Are you using only one anti virus ? It does look like something is blocking the connection.

 

@BerylBast Merged your post with the master. See answers above and first page although you've already tried a lot, there might be more info.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 19 of 62 (101 Views)
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Re: [CURRENT ISSUE] Anti-Virus blocking User Folder (Screenshots/Gallery/Mods..)

★★ Novice

None that I know of, aside from Windows Defender. But I'll check it when I get home. What do you suggest I do if there's more than one?

Message 20 of 62 (121 Views)
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