Help us improve Answers HQ! Take Survey No, Thanks

[READ FIRST] Status of the Gallery - ONLINE

by crinrict
Reply

Original Post

Highlighted

[READ FIRST] Status of the Gallery - ONLINE

[ Edited ]
Hero

This thread is to inform you of the current status of the gallery and also to give you some tips you can try if you can't access the gallery although it's supposed to be online.

 

If you can't solve your issue, you can use this thread to report problems. Please check the forum and twitter for any scheduled maintenance messages before posting.

 

Index

 

Current Status

Where to check for Info on scheduled maintenance

Troubleshooting

 

 

Current Status

 

The Gallery is currently ONLINE

 

Where to Check for Info for scheduled Maintenance

 

Scheduled Maintenance is usually announced on Twitter, in the official Sims Forum and on AHQ 

Troubleshooting

 

If you have issues despite the gallery being online, please try the following steps before posting

 

I don't have the gallery at all. All I see is the library

 

There are two reasons why you don't have access to the Gallery at all (no icon for it). In both cases there's nothing you can do about it. The Gallery doesn't work with those two versions.

 

  • You're using the Legacy Edition of the game
  • You have a child account

I can't connect to the Gallery

 

There are several causes for this

 

  • Firewall or Antivirus are blocking the connection. Make sure to allow access Origin and The Sims 4 through your security software (please consult the manual of your software on how to do that).
  • There's an issue with your connection. If you can, try at a friends house or a public internet or through a phone hotspot if it also doesn't work through those (for troubleshooting)
  • There's a general issue with the gallery. Please see above for more info
  • If you're running the game in any kind of compatibility mode, try removing that (for example Windows 8.1 when you have Windows 10)
  • Delete your Sims Cache FIles
  • Delete your Cache Files
  • Try opening ports
  • Try moving the Tray folder to the desktop. If you have a lot of items in there, it might cause issues.
  • Try running CCleaner (please google for link, Windows only)
  • Mac - Try the suggestions in the Origin/Mac connections issue post here

My Uploads aren't showing in the Gallery

 

Sometimes it takes a moment for them to show up so please be patient. If you used Custom Content on your Sim/House, make sure to tick the include custom content on the left-hand side.

 

All Gallery items show as Red X instead of a picture

 

This issue is related to a Antivirus program blocking access to the user folder. Please use this thread if you need help on solving this:  Anti-Virus blocking User Folder (Screenshots/Gallery/Mods..)

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 1 of 58 (1,729 Views)
Highlighted

Is the gallery down?

★★★ Newbie

Gallery seems to be down, anyone else got this issue? ( Location Germany )

Message 2 of 58 (1,069 Views)
Highlighted

Re: Is the gallery down?

★★ Novice

Same issue. 

Message 3 of 58 (1,064 Views)
Highlighted

Re: Is the gallery down?

★★★ Newbie

Yupp im having the same problem

Message 4 of 58 (1,058 Views)
Highlighted

Re: Is the gallery down?

★ Apprentice

Same.

Message 5 of 58 (1,055 Views)
Highlighted

Re: Is the gallery down?

★★★★★ Expert

@deadchloe 
@CritHappens90 

@kpryor08 

@Mendokusaineko 

 

It is working now. Probably it was a temporary problem or monthly maintenance

Message 6 of 58 (1,020 Views)
Highlighted

Re: Is the gallery down?

[ Edited ]
Hero

Just a quick heads up to everyone, Origin is having connection issues so no gallery (and I personally can't even sign in offline) 

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 7 of 58 (989 Views)
Highlighted

Can't upload to gallery

[ Edited ]
★ Novice

error.jpgHi, For a few months now, I can't upload things to the library. I've tried reinstalling the game/updating it, removing all mods/cc, uploading it without any hashtags and nothing seems to be working. Each time I try to upload a lot to the library, it comes up with this blank pop up window.

Please help! I have loads of lots to upload now and I'm stuck cause I've run out of solutions...

Message 8 of 58 (821 Views)
Highlighted

Re: Can't upload to gallery

[ Edited ]
Hero

@faszyn1 SimGuruNick tweeted yesterday that they were having uploading issues. 

 

Are you still having issues now ?

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 9 of 58 (775 Views)
Highlighted

Unable to access gallery in game

★★★ Novice

Are the servers down unable to after using all troubleshooting steps to access gallery in-game still says connect to the internet I am fully connected otherwise I would not be able to communicate with you.

Message 10 of 58 (550 Views)
Twitter Stream