November - last edited November by EA_Lanna
I have this solved.
Just go to the website www.thesims4.com and sign in and then click on community and then click on the gallery. There you can view the gallery and save what you like to your library then when you start the game you will have access to the stuff from the gallery.
You can still access the community gallery you just have to do it from the sims 4 website.
(Post edited by CM)
i have a mac computer and since installing i'm guessing the latest update, my gallery doesn't show up and the next to the save button in cas it just says my library ive tried to turn on my allow online features access but that doesn't show up in my game options. i have no clue what else to do I'm signed in on origin
@llaila_mcc Are you running the Legacy Edition of Sims 4? In that case, the Gallery isn't available, nor are the other online features of the game.
Product: The Sims 4
Which language are you playing the game in? English
How often does the bug occur? Rarely (0% - 9%)
What is your current game version number? 188.8.131.520
What expansions, game packs, and stuff packs do you have installed? Expansion Packs: Get Famous, Seasons, Cats, and Dogs, City Living. Game Packs: Realm of Magic, Parent Hood. Stuff Packs: Laundry Day Stuff. Free Stuff: Holiday Celebration Pack.
Steps: How can we find the bug ourselves? Open the Gallery, and try to look for the community gallery tab at the top.
What happens when the bug occurs? There is no tab or anything to access the community gallery.
What do you expect to see? Just your own library, with your downloaded lots/households/rooms.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. I added the new Sims 4 Legacy Version to the Sims 4 base game.
I've also had another problem before this problem. Once I downloaded the Sims 4 Legacy Version, it deleted all my data like saved housholds, cc, my downloaded gallery items like households, lots, rooms etc. Please take the time to fix this problem Sims team!
@alexxopira, I'm sorry, but you will need to contact EA support on this! I'm know you aren't' the only one with this problem! You can contact them from here: https://help.ea.com/en-us/help/faq/contact-ea-help/
This lest you decide If you want to contact them by Live Chat, a phone call, or an e-mail. (I heard that e-mail takes the longest).
Hopefully you can get this sorted out soon!
How do you get the things into your game? It just says save it to my downloads but it doesn’t actually go into the game. Please help.
November - last edited November
Please go to the link posted above. Unfortunately the Sims 4 Legacy Edition does not allow access to the gallery.
There has not been an official workaround at this point.
- EQ Avid Sims Player
I do not work for EA
All packs installed and patches are current.
PC / Win 10
Never used CC or mods.
Edit to add:
Stuff Packs, Game Packs and Expansion Packs released after September 2019 will be unavailable.