November 2019
It's sad knowing I can never download anything from the gallery anymore. I used to use that to get homes for my Sims. I wish there was a way of changing this. It's just not fair. Not impressed
November 2019
So recently Sims 4 got the legacy update. But my game is not connecting the gallery. I have a full Origin account and i also tried the Firewall thing to allow apps. but its just not working at all.
November 2019
Since the update my Origin puts itself in Offline mode shortly after loading. I restart it to get the "critical update" but the same thing happens... It says that I've been disconnected because a mandatory update went live. But I can't get the update.
Sims 4 also won't launch, I just get an error box that I'm missing game data and I need to download The Sims 4 Legacy from Origin. Which I can't do because Origin keeps putting itself in Offline mode.
Was all working just fine earlier this week before the update.
November 2019
@M00ccha The Gallery is not available in the Legacy Edition of Sims 4. Here's the full post on how the LE works:
@nu_s2003 Does your computer run Windows or macOS, and which version?
November 2019
Hi, thanks for your help. I’m using Windows and I found the solution.
Downloaded Origin installer from their website - it then actually ran the necessary update.
I could then download the necessary Legacy edition free. Taking forever but I think it’s fixed!
November 2019
thank u so much!!
November 2019
I have just bought the new expansion pack and I went to play it and the sims 4 said online access was denied and I don't know how to fix it.
November 2019
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
November 2019
So I am so confused right now. I pre-ordered Sims 4 University. I get an automatic critical download for my base game that now all of a sudden makes my game unplayable so I have to download the Legacy Edition. Now, I FINALLY download the new content to be told now that, even though the update launched yesterday, Sims 4 University will not be playable on that platform???
Someone tell me that this is not real right now. Somebody...Anybody!
November 2019 - last edited November 2019
@Markae009 This is the case. University is not supported for the legacy edition. This was communicated though
Are you sure you need the legacy version ? Are you on PC or Mac ?
If you indeed need it, I would reach out to support for a refund.
Game advisors can be found through live chat or call-back
Click on this this link for fast finding https://help.ea.com/en/contact-us/
In Details here: How to contact a Game Advisor
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads