January 2021 - last edited January 2021
@tamykoss I don't have any further ideas on this. If you provide me your connectionstatus.txt file I can forward this to a CM.
@FiretheSky I merged your post with the master thread. Do you get the same can't get online message as others ?
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
January 2021
Hello fellow Simmers! For the past two months, I haven't been able to connect to the gallery. I've literally tried every solution. Restarted, clicked on Origin and selected go online, uninstalled origin and the game, restarted my laptop, reverted my settings, and tried looking at the firewall. I know it's not my internet connection because I'm typing this on my laptop. I have even had a one on one conversation with an EA specialist. I've been able to access the gallery twice, but when I get off and shut my laptop down and then relaunch the game later, it's gone. Someone, PLEASE help me. I'd like to upload my creations and download others.
January 2021
my sims 4 wont connect to the gallery, i know this is a very common problem and its persisted for weeks ive tried
•allowing the sims on the firewall and antivirus software i have
•flushing the DNS
•deleting all my mods
•switching the internet off and on on origin, the sims settings and my actual internet on the computer
•i dont have an underage account
•switching the computer on and off
•repairing the sims on origin
•updating the game
•just waiting
probably loads more that i just dont remember doing at this point i feel like ive tried everything and i really dont want to delete and re download the game ive spent so long on it.
January 2021
January 2021
January 2021
I've had the exact same issue! A few months ago my gallery wouldn't work nd I shrugged it off because I wasn't really in a sims mood and when I came back maybe four months later I still can't get into the gallery. I've contacted two different EA specialists only for them to tell me to do things I ha already tried ad to test if the gallery you can access from Chrome would work (which it didn't). I expected that maybe it would fix itself sometime but here I am, an entire month later still suffering from the problem.
January 2021
i click the gallery and it says its offline so i click connect then it then says "unable to go online" and that i need to make sure that i have access to an internet connection. i check origin to see if it says i am online and i am i then click go offline, then online. after that i restart the game and it still said the same thing. i have also tried uninstalling origin as well as the sims 4 and that didn't hep either. i use a pc
January 2021
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
January 2021
I am also having an issue with the gallery. Origin is online and I have no firewall or anything like that on. My library loads. When I go to the gallery and such it tells me to connect and I click connect. 30 seconds later the option to stay offline or connect keeps popping up. I tried backing up my game and turning off all mods, but it's still happening.
Try these steps first to clear up any problems you may have when connecting to an EA game.
Troubleshoot and test your connectionReset, update, or link your account information.
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