PURCHASING ISSUE...PROMO SAYS 4.99 BUT CHECKOUT SAYS 39.99

[serena1128]

NEED HELP...TRYING TO BUY SIMS 4...SHOWS ONLINE @ 4.99 BUT WHEN I GO TO PURCHASE IT COMES UP AT REGULAR PRICE OF 39.99. 

????

[SoyokoAnis]

@serena1128 Maybe the price changed and they have to update it.

[puzzlezaddict]

@serena1128  It looks like the sale price is correct, you should only be charged $5 for the game.  I can't check the price in the cart because my account already owns it, but there shouldn't be an issue getting the discount.

Try clearing your browser cache, or using a different browser.  If you see the same issue, please take a couple screenshots and attach them to a post.

[d0gandc4tl0ver]

I had the same problem when i used origin but then i used steam and it gave me the discount. Hope this helps!