Origin Outage Update for The Sims Mobile

Phantomlover1717 · May 2019

On Sunday, May 5th 2019 EA had a disruption in their services. Lots of players weren't able to play The Sims Mobile. The Sims Mobile wrote on Twitter today:

" Origin Outage Update
We know outages are frustrating – thanks for bearing with us as the wider team got things working.
For help w/ compensation, please contact our CS Team: https://help.ea.com/au/contact-us/?product=the-sims-mobile
Note – due to large message volumes, the team may take time to respond."

- https://twitter.com/TheSimsMobile/status/1125990840726216704

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Answers HQ Guardian

I do not work for EA

uo_fredduck · May 2019

Did customer service ever give you any service? I've spent the last week messaging back and forth.

Me: Hi, I heard we could be compensated if we contacted EA through this web page. (Includes player ID.)

CS: We're very sorry to hear that you're having problems. Please log into the game through the main screen menu and submit your ticket from Help there.

Me: Hi, I tried but when I tap Help in the in-game menu, the web page doesn't load so I can't log into the game and submit my ticket from Help there. (copies URL & error)

CS: We're very sorry to hear that you're having problems. Please log into the game through the main screen menu and submit your ticket from Help there.

I get the feeling that since this affected EVERYONE and EA would like us to individually see what we can get, they're not planning to give anyone anything. If they'd wanted to compensate affected players, that is, EVERYONE, then they could've already compensated affected players, that is, EVERYONE.

Instead, I'm wasting time and moodlets trying to deal with a broken CS form and a broken CS agent. (Now two broken CS agents.)

Phantomlover1717 · May 2019

@uo_fredduck
Customer service has done both for me, I've had both very kind and helpful people and very unhelpful people.

The closing of tickets seems to be normal. From expierence, I'd say you'd have to be very clear about what you want. Send them the link to the tweet, tell them you want to get compensated.
The event that was affected has since ended so it might not be the ribbons others might have gotten. Make sure to inform them of that as well, seeing they support many games and aren't very aware of what is going on in The Sims Mobile.

You can try other means to contact EA, like EA help on Twitter or Facebook

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/

Please let us know how that goes.

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I do not work for EA

uo_fredduck · May 2019

I've got a third guy on the case. He sent me directions on how to find the Help option in TSM so I can submit the case from in-app...which I've already tried to explain to two different people doesn't work for me, for some reason.

"This is to summarize, I have asked you to contact us again from ingame and offered roll back."

Actually, he didn't offer roll back, but apparently, he is now and gee, that's not very helpful.

Does tapping on Help in-app work for you? Is it only broken for me?

Re: Origin Outage Update for The Sims Mobile

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Origin Outage Update for The Sims Mobile

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Re: Origin Outage Update for The Sims Mobile