Not getting what i payed for

by Jada537363
Reply

Original Post

Accepted Solution

Not getting what i payed for

★★★ Newbie

Recently today I bought the “show me the money tree” packet and I dont see what I just paid for on my account Please get in touch with me Asap.

Message 1 of 2 (340 Views)

Accepted Solution

Re: Not getting what i payed for

Hero

@Jada537363 Unfortunately this is an issue that we can't help you fix from the forums.

 

Please follow these directives:

 

  • You should send in a Help Ticket from your in-game account. Advisors need mobile players to do this because in-game mobile tickets bring through needed details. Contacting by any other method will only delay support and you'll be asked to go back and send in an in-game help ticket. Also worth noting that sending in help tickets from the mobile in-game account ensures the tickets go through to the mobile advisors directly who'll be far more informed.

 

  • Have valid proof of purchase available for advisors. Purchases on mobile aren't made on Origin aka EA's tool, they are made on either Google Play or iTunes so in order for support to confirm that there was a payment made they will need valid proof of purchase. Once they verified the purchase they can check if the content is on the account,. If it's not the advisors will take it from there.

 


CCP Hero Banner - Blue.png



 No trabajo en EA.    

View in thread

Message 2 of 2 (265 Views)

All Replies

Re: Not getting what i payed for

Hero

@Jada537363 Unfortunately this is an issue that we can't help you fix from the forums.

 

Please follow these directives:

 

  • You should send in a Help Ticket from your in-game account. Advisors need mobile players to do this because in-game mobile tickets bring through needed details. Contacting by any other method will only delay support and you'll be asked to go back and send in an in-game help ticket. Also worth noting that sending in help tickets from the mobile in-game account ensures the tickets go through to the mobile advisors directly who'll be far more informed.

 

  • Have valid proof of purchase available for advisors. Purchases on mobile aren't made on Origin aka EA's tool, they are made on either Google Play or iTunes so in order for support to confirm that there was a payment made they will need valid proof of purchase. Once they verified the purchase they can check if the content is on the account,. If it's not the advisors will take it from there.

 


CCP Hero Banner - Blue.png



 No trabajo en EA.    

Message 2 of 2 (266 Views)