Missing Pack

[noku_k]

Hey I purchased the echo retreat 24 hours ago and have still not received my purchase 

I've tried to get help but it keeps saying I should wait for the operating hours.

kindly please assist.

[SalixCat]

@noku_k 

Unfortunately this is an issue that we can't help you fix at the forums. The best you can do is to contact an EA advisor.
You can read here how to Get help in The Sims Mobile.

If you can't open you game app, it is also possible to contact EA Help on Twitter or Facebook 

Support in English is from Monday to Saturday due to the Covid-19 situation.