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Missing Content after bought
by Lalalexi31Original Post
Hi @Lalalexi31,
If you're missing content, please follow these steps:
- Send in a Help Ticket from your in-game account. The support team need mobile players to do this because in-game mobile tickets bring through needed details. Contacting by any other method will only delay support and you'll be asked to go back and send in an in-game help ticket. Also worth noting that sending in help tickets from the mobile in-game account ensures the tickets go through to the mobile advisors directly who'll be more informed.
- Gather valid proof of purchase and have it ready for advisors. Purchases on mobile are made on either the Google Play store or iTunes so in order for support to confirm that there was a payment made they will need valid proof of purchase. Once they verified the purchase they can check if the content is on the account and assist from there.
- EA_Lanna
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