Lost progress Sims mobile

[ImSoMH312]

After reaching level 10 in the birthday party event, I went on to start a career event... Went back to my home and found that I was pushed back to level 7... Why???

[Phantomlover1717 · Accepted solution]

There is a bug report on this issue: https://answers.ea.com/t5/Bug-Reports/Party-Level-Reset/m-p/6680869#M239

[Phantomlover1717]

I can't think of a reason why that would happen. Feel free to leave a bug report for us:

https://answers.ea.com/t5/Bug-Reports/bd-p/the-sims-mobile-bug-reports-en 

[MsJuniper]

I'm playing Sims Mobile with two devices, phone and tablet, connected to my EA account. I just lost one-day progress when I opened the game on my phone which I haven't used  for playing during this day. Opening the game with my tablet didn't help and today's progress seems to be lost.

[FidesDominae]

I just lost several hours of significant progress. I am so disappointed. It ruins games for me when they do that. Ironically, I closed the game for a minute to see if it would refresh the deals, since I was going to potentially buy it if they had a good one, opened up the game and hours of play time completely gone.
I made several of those dollar things, finished packs, etc. given that these things cost money, and the time I put in to get those on my own, I feel like I should be compensated with something equivalent in game, especially given my loyalty to EA and the Sims Games. Overall great game, I’d give it 5 Stars truly, but opening it back up and seeing so much progress lost was devastating. Ultimately, I’d just like what I’d played back, but I’d like to hear back on this matter. Seems like a few people are having this issue.

[ditzygypsy]

I find myself exiting and re-opening my game every time I complete something with rewards. Because I spend cupcakes to achieve the completion and then I come back and the completion is undone but the cupcakes are still used up. I don’t know if this bug needs to be reported again because there was an update today and it did not fix it. I can’t attach my files that show the loss of game tickets and revenue because apparently it’s too big but I took the picture with my phone! I would like to know if there is there any place we can go to see if this is being addressed and I mean seriously addressed.

[realfabiomello]

I had a problem awhile ago with my game on my iPad. I lost my game level 40 and I was completely disappointed. I was playing one event and let my iPad testing, when I loaded my game again it was on create a sims, level starting. I contact the support, explained my situation and they could recover my game. Always look for help and contact them. They are amazing and will do everything to help you.

[Phantomlover1717 · Accepted solution]

There is a bug report on this issue: https://answers.ea.com/t5/Bug-Reports/Party-Level-Reset/m-p/6680869#M239

[respectandlove3]

@realfabiomello How long did it take for them to solve your issue? As in, how long did it take for them to get back to you after they sent your issue to the specialist? Just wondering! All I need is an estimation. I've been waiting patiently for more than 3 days. One email says 72 hours and it's been more than 72. Having a very similar issue here. Also dealing with losing all my progress, only difference is the way I lost it was through my battery dying in-game. (strange right?)

[realfabiomello]

I was about 3 to 4 days. Keep checking your email and your junk mail. Sometimes it’s there. Mark the address as safe. Good luck!

[rastarachael94]

How was your progress saved?