Knock, knock, knock ... is anyone home, here?

[DPQ3212]

Is anyone even reading messages? I've contacted a forum administrator a couple of times in the past few days and, when I look at the post(s) I sent, both say "Not yet read".

[BurghBaby]

@DPQ3212 Depending on who you sent the messages to, they may have the day off... Is the issue you are having something you can post here?

[EA_Arrenai]

Hey there, @DPQ3212. I was indeed off at the time.

We're not able to do one-on-one private support on Answers HQ, however if you do need one-on-one help, you can reach out to our EA Help game advisors on chat, email, Facebook and Twitter. Players, including our Heroes and Champions, and Community Managers can help on Answers HQ, as well, through the public threads here.

Arrenai 

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[DPQ3212]

Really? It is very difficult to find a link to anything resembling a "real person". 

[EA_Arrenai]

Hey there, @DPQ3212.

Here's the contact information on getting in touch with a person one-on-one with EA Help.

To contact EA Help:

• Go to https://help.ea.com
• Click "Contact Us"
• Select Pogo from the game list
• Select PC or Mac
• Pick the categories that best matches your issue, for example: Manage my account > Can't log in
• Click Select contact option

If you would prefer to reach out on social media instead:

• You can contact EA Help on Facebook Messenger here: https://www.facebook.com/EAHelpHub/
• You can send a Direct Message on Twitter here: https://twitter.com/eahelp

Arrenai 

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Did you receive an awesome, helpful response?  +XP!

Was your issue resolved by a great post?  Accept as Solution

ASK. ANSWER. LEVEL UP.