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I don't have the secret agent quest

by flowreach
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I don't have the secret agent quest

★★ Novice

I never got the secret agent quest in Sims mobile but all my friends did.  Tried uninstalling and reinstalling the game but no luck... 

Message 1 of 10 (548 Views)
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Re: I don't have the secret agent quest

Have you tried the quest before?

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do not work for EA

 

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Message 2 of 10 (541 Views)
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Re: I don't have the secret agent quest

★★ Novice

No never done it before!

Message 3 of 10 (510 Views)
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Re: I don't have the secret agent quest

I'm not sure why you're not seeing it. I'd suggest contacting EA, see if they can help trigger it.

You can do so through The Sims Mobile app. First things first, write down your Player ID or take a screenshot of it.

- Open side menu

- Click the gear icon

- Click the 'Help & About' tab

- Click 'Help'

Your browser opens

- Scroll down and click on 'Contact Us' 

 

Open the spoiler for picture how to get to the 'Contact Us' button:

 

Spoiler
collage.jpg

The EA game advisor might ask you to perform a couple of troubleshooting steps you can find over here for Apple or Android. You can try those before contacting them, or while you're waiting on a reply.

If you're asked to clear data or reinstall the app, make sure your app is being back-upped to the App store or EA account.
The backup options might have turned off during a previous update. Your app will reset, but after creating a Sim you should get the popup to restore from the cloud. 

 

An image in the spoiler on where to find the backup options:

Spoiler
backup.jpg

If you choose the 'Report Bug' option you might not receive a reply from EA. 

 

If you can't access the app for some reason. You can also contact EA outside of it.  

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

 

You can also contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/

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Message 4 of 10 (504 Views)
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Re: I don't have the secret agent quest

★★ Newbie
@flowreach did you get the content? I dont see the secret agent quest either. I'm at level 14
Message 5 of 10 (379 Views)
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Re: I don't have the secret agent quest

★★★ Guide

@Phantomlover1717 will it return as an option for me if I'm level 50? I've done it before and its been repeating along with the internet icon event. Waiting for that one too. 

Message 6 of 10 (337 Views)
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Re: I don't have the secret agent quest

The events that should return on their own are bugged still, hopefully, they'll fix it some time soon so the quests can start again.

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Message 7 of 10 (327 Views)
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Re: I don't have the secret agent quest

★★★ Guide

I hope so, i want to earn that heirloom again

Message 8 of 10 (234 Views)
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Re: I don't have the secret agent quest

★★★★★ Apprentice
@Phantomlover1717
Unfortunately it's still not fixed Frown Do you know if the team investigate about the problem or do you have any infos for us? Standard smile
Message 9 of 10 (98 Views)
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Re: I don't have the secret agent quest

@EpicRedly sadly I don't know Frown 

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