June 2020
Hello. I hope someone can finally help me. I can't play with the sims 4 , finally I update it, but i can't see my old families, lots , saves anymore.
What I should do to see again my saves? I don't want to restart to place my families and my lots (that i can still see in my library), I just want to continue to play the sims 4 (the last time i played was in 2019). WHy my families disappeared? What i should do ? I can still see the saves in my electronic art folder, but even if i see all the saves, i can't see my families in the map anymore... please.. help... thanks...
Solved! Go to Solution.
June 2020
@valearci33 That sounds a lot like the directions on Crinrict's website. I hope it goes well, and I appreciate the update.
June 2020 - last edited June 2020
@valearci33 When you started your game again, I wonder if you went into a new game save without realizing it. Please carefully read Crinrict's wonderful article about Game Saves that has a lot of helpful information. There is also information on how to find and load a different Game Save. Hopefully this may be what the issue is and a quick solution for you: https://sims4.crinrict.com/eng/2014/09/save-games/
June 2020
June 2020
@valearci33 That sounds a lot like the directions on Crinrict's website. I hope it goes well, and I appreciate the update.
June 2020 - last edited June 2020
Yes, it works, now i can play with the old families, thanks a lot again for the help!
Edit: in the truth, some families were visible, and works, but some others wasn't working properly... and I could not play with them...
June 2020 - last edited June 2020
hello, just some updates, i had troubles again, today this time, was Origin that had problems and I could not lauch the Sims4 in Origin. I called the support ea games center here in my country (Italy) and they help me to fix Origin, I had to follow a procedure: (I used google translator, as this message below was in Italian language):
To try to solve your problem, please kindly follow the steps below:
1. Clear the Origin internal cache
Make sure that Origin is completely closed by clicking on the Origin menu and selecting Exit.
Delete the following folders:
Origin - located in C: \ ProgramData \
Origin - located in C: \ Users \% username% \ AppData \ Local \
Origin - located in C: \ Users \% username \ AppData \ Roaming \
Here is a very useful link:
https://help.ea.com/it-it/help/faq/clear-cache-to-fix-problems-with-your-games
If at the end of this procedure you encounter further difficulties, I invite you to contact us to check how to proceed.
When it's done and I have to launch Origin, (after the procedure above , I have to launch origin by Administrator permission (by click with second button of the mouse over the Origin's icons) and launch as Administrator permissions (this have to be done at least the first time that it's launched Origin again after the restore) and launch the Origin.
After this, they also told me, before launch the sims4, I have to re install the sims 4 again and after the folder new of the sims will be created, i have to put the files Saves of the old the sims 4 folder, inside the folder of the new Sims 4 again.
So, in details, I will go now to copy the entire The sims 4 folder (that included also a folder called SAVES (The Sims 4 it's inside the EA Electronic Art folder) and after have the copy (a backup of the sims 4 folder ) in some other places, or on the desktop or a pen drive, etc , then after copy, now i can proceed to remove the sims 4 (from Origin. PS: . remember to launch Origin the first time as Administrator as I wrote before above) and install again the sims 4 and the few expansions i have, then put again the folder "Saves" that I saved in the Sims 4 backup folder, in the new folder The Sims 4 that will be created when i install again the Sims 4 .
I will try now... i hope it will works.. if there's some things I forgot I will edit here again... see later or in some days... depends on the time I have! Byee
June 2020 - last edited June 2020
@valearci33 Sounds great! I hope those specific cache clearing process help nicely in your case. Cache issues can cause a problem in a number of situations.(For instance, if you fix an issue and there are still some files in your cache that have the issue, those files may still make the issue appear in the game.)
Anyway, for future reference, there are a couple of great posts about clearing cache by Crinrict also:
June 2020
thanks.. I'm afraid that I will keep to update.. when I was trying the procedure above... Windows 10 updated appear with a New (!) update... now... I thought it was better to update (again, sigh) windows before fix origin and the sims.. I launch the update... I waited long time... the connection keep to disconnect... now I m afraid with windows 10 version 2004 (the new one that it's Giving some troubles already), I'm afraid the thing will be more long than expected. I finished to download update.. it started to install... after 30 minutes, now it seems windows require again the update as if nothing it's been installed.. I will see what will happen next.
I wonder when I will be able to play the sims 4 again...
see you tomorrow (in Italy it's night)...
(continue).................
July 2020
Ok everything was done. It seems it works, but the families don't load as they was.. some missing hair or parts.. anyway.. better than nothing... .
July 2020
@valearci33 Since you say the some of the Sims have missing hair, etc., I'm wondering if you have, or had in the past, Mods &/or CC (Custom Content)? If this is the case this, or cache from it, may be a cause of some issues. If this is the case, the way to test for this is as follows:
Please try the following in this order without skipping any steps, even if you’ve done some of these steps already:
Do not re-add any of your Mods or CC at this time. Please then restart your game and do not enter your previous game-save but begin a new game. See if the issue is present in this new game-save.
If this fixes the issue you can re-add your Mods/CC one at a time to see which were conflicting with the function/causing the glitch - but do not re-add the old Resource.cfg file from the old Mods folder, as it is possible for it to have become corrupted. If you have a lot of Mods or CC you can do so by via the 50/50 method.